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Community resources
Community resources
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Jira Service Management
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We are planning to migrate our support desk from Proactivanet to Jira Service Management Cloud. In our current setup, user management is handled through Active Directory (Microsoft), and every user c...
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We created a new jira service management project and need help with setting up workflow configurations and transitions. I am not quite sure what do to do and need some help with this. Any guidance wo...
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Hi Guys, I see the JSM forms I have have a 5 MB attachment allowed. However, the global config for attachment is at 1 GB. Not sure why the form only allows for a 5 MB upload. And...
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My Jira automation is not sending emails to @Gmail.com addresses but it sends to email addresses with the company domain. How do we update the setting to send to any email both internal and ext...
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I have work items currently coming in automatically through email. But they are coming in as issue type - Software issue and request type of investigate problem. I tried to create an automation to s...
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We want to setup JSM so that anybody (within our company domain) can create requests via the Portal. We need them to be able to add 'Request Participant' at the time of Request Creation. ...
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Hola! Necesito ayuda para ver que permiso me falta para desvincular un proyecto del centro de ayuda soy administradora de la organización pero no me aparece para seleccionar "Desvincular" Gr...
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I want to have the hostname support.mycompany.com point to mycompany.atlassian.net. I set up a CNAME record, which was what we did previously, that points to that, but it doesn't seem to work. What ...
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Situation: I am working on a workflow with two consecutive approval statuses A and B. I have activated the email notification “approval required” under Customer Notifications. When the ticket changes...
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Hello Atlassian Team, I’m experiencing an issue with a user who is unable to create tickets via the configured support email address. The user receives a bounce-back message indicating that ...
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I deleted the incoming mail handler to re-authorize the email, which ended up deleting the Email Request, Incoming Mail Handler, and Mail Server settings. Ive added the "Email Request" to the company...
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Hi, I am trying to add a workflow validator to check that there is at least one linked issue. This is fine, I can do this. Where I am stuck is I only want the rule to run where the "Linked Iss...
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I have built a rule that closes a work item when the SLA breach date is reached and when the status is set to “Waiting for customer”. Then the ticket is closed and a comment is written why the ticket...
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Hi, How or where is the “default language” for the chat with the Virtual Agent in the Help Center and in projects set? The default language of my Jira as a whole is set to German (General S...
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Hi, I would like to connect my JSM project to Confluence. I cannot find this option under the corresponding item in the project settings. Instead, I am shown advertisements that I cannot cli...
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Hi everyone, I'm working on a Jira automation that sends an email listing tickets by category. The section for Unassigned Tickets works as expected. However, the section for Unresolved Tickets doesn...
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Hi dear community, I want to invite user as an agent, but it seems like the "Invite" button isn't active. Do you have any idea why the "Invite" button doesnot work? (note: Jira Cloud,Standart Plan...
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Hello, I'm trying to make Automation to delete all email requests that are duplicates of existing one. I'm using query reporter = '{{issue.reporter.emailAddress}}' AND summary ~ "({{is...
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We're currently using Jira data in our Power BI dashboards via the Power BI Connector for Jira. This app allows us to retrieve data through an endpoint and create valuable visualizations that reflect...
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We've been really trying to use Forge to do some cool things, but run into some limitations here and there. Here's the current situation: We'd like show a custom JSM portal request view action alon...
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Hi all, via "Customer and organization profiles" I configured extra fields for Customer. Now I wanted to know if it is possible to retrieve or use the fields with Automations. My purpose is to rec...
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Dear community, How can I create a variable as part of an automation with T20250611.0010 from a comment like this: Der Status Ihres Tickets hat sich geändert auf: Zugewiesen Ger...
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I am working on a solution to create bulk issues based on values submitted in a form. Currently stuck on the automation that checks to see if a checkbox has been checked on a form. Based on the chec...
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Does Rovo have access to the JSM SLA APIs? I need my Rovo agent to retrieve this information for SLA monitoring.
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Hello! My company just switched to a new JIRA instance and I am in the process of getting everything set back up. I am trying to set up my JIRA Cloud to push JIRA notifications to teams. While the no...
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| Thursday | ||
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