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Jira Service Management
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Hi folks, I created a JIRA Service Management Project as Team Managed. Although I am having Administrator rights even then I lack access to configure email or access the portal. However, my colleague...
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I'm looking to create a Jira Plan and add existing issues using the API, but I don't see anything about plans on the API page. Has anyone done this before or can provide guidance on how to achieve th...
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How can I hide activity under helpcenter portal, every transition and details gets displayed on the Portal even though there is approval heirarchy I want comments to be visible to few people ...
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We use Jira for project development and are looking for a good help desk tool. We completed phase 1 of a project and the customer is using the software. They have issues and new ideas while working o...
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Hi, We are using customer details and it's looking quite useful. I can't find anything to document what "notes" does though - does anyone know? Is it just for when you look at the customer detail, ...
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We have added per client 1 organisation. But actually all those organisations belong to one organisation so to say (displayed as AMAG). How can I add all the different AMAG locations to the ...
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Hello, I have a problem with the child issue table display in my JIRA. Recently, without any particular action on the admin side, the table view has changed in a way that now columns are adj...
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we have a custom field called "Reproducibility", users should enter values in xx/yy format only, it should take any other format while creating the ticket.
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Hello, We are managing a large Service Desk project where issues are transitioned automatically upon creation to escalate them to the correct department. Currently, we achieve this using Jira...
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Dear JIRA team, we are working together with a provider who uses Jira as well (they use JIRA Cloud, we don't). We have set up an mailhandler that sends emails to their JIRA Servicedesk module. But o...
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How can I block an issue from being closed until its linked issue is closed? when user tries to close the issue, error should be displayed like this issue is blocked by "issue id"
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Hi All, My team uses the clockwork free to log work for Jira and I want to restrict my team to fill logs that are more than the estimated time. Is there a possibility within Jira? I have ch...
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Can i change the font on the portal headings, i am aware theres a theme extension i could buy but is there a free option?
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On the customer portal, I give two choices to the customer to continue or stop the ticket. I have automation unexpected results when the customer refuses AND adds an additional comment. => So I'...
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Hey lovely community! We recently ended work relations with a colleague. I am wondering whether we can check if his account in the JSM has any active integrations before we suspend it. ...
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Dear All, I currently have API keys, but I’ve noticed that the "Create API Key" button is disabled. I’ve reviewed the security policy related to API token access, and everything appears to be in ord...
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Hi, everyone. I would love to be able to create a form or integrate with something like Jotform to turn procurement requests into service desk tickets. I've been searching around but have...
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To help our customer as quick as possible, it would be nice to see customers earlier requests when I get customers new request to in progress. is it possible to get some link to customers requests a...
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Hi, I am looking to create an SLA condition in JSM that allows me to select a value from a custom field to start or stop the SLA. Currently, the available options are based on fie...
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Hey folks! Someone has tried to develop automation that is capable of assigning a ticket/issue to a person active in OnCall. In a previous conversation thread from 2021, they point out that...
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Hello, I need a JQL query that dynamically filters issues created after the 24th of the previous month and before or on the 24th of the current month. The query should automatically update each mont...
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Our system has not received any notification emails since 12:00 noon. Despite attempting to switch roles and using different email domains, the issue persists across all configurations. Moreover, eve...
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I am managing and handling Jira and JSM products. Requirement is to define some external users (Contractors) to a single JSM project Support where internal users (Company) and external users (3rd pa...
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We receive a lot of product feedback/enhancement requests from customers and would like to reduce triage time for our product teams. Is there an AI which can group user tickets into themes or create ...
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Hi, So my company is in need to have a new jira service desk, but there need to be two logos, two banners and they need to be almost completely apart, right now we have two projects and would like t...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |