Get JSM Request Type in Filter issue scope (AQL) for Custom Field

[Nicholas]

Hi there,

I am hoping to get some assistance with the Assets objects field configuration. My goal is to filter asset objects in this custom field based on the Request Type of the JSM work item. By getting the issue via the REST API (rest/api/3/issue/), the request type appears as follows:

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However, when I try to filter by this, I get the following error:

The idea is to have the object attribute "Req Type" be set to the same name as the request type, so I can filter objects based on the work item's request type. I have also tried `${requestType}`, `${requestType.name}`, `${issue.requestType}`, and `${issue.requestType.name}`, to no avail. If anyone has insight into this, it would be greatly appreciated!

Thanks!
Nicholas

[Matteo Vecchiato]

Hi @Nicholas

Welcome to Atlassian community.

Considering this suggestion, I guess that currently it is not possible: https://jira.atlassian.com/browse/JSDCLOUD-16603 

As a tentative, I suggest to evaluate to copy the request type in a custom text field and try the aql filter with that field

Regards

[Nicholas]

Thanks for linking this suggestion! Unfortunately, I have tried your solution, and a desync between request type and the AQL field occurs when switching between request types, as the automation is delayed slightly. 

[Sree Sai Nithin Krishna Chalasani]

Hi Nicolas / Matteo,

I'm having a similar Issue which is bothering me a lot as I need to populate the related object data in JSM request form based on the Asset Field conditions with Usual Jira Custom fields but unable to do so. can you share any Workaround you might suggest or implemented.