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Community resources
Community resources
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Jira Service Management
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How do I delete a project from atlassian
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I have 32 checkboxes , for start 5 checks assignee is A for next five assignee B . I have created a automation where these requests are raised as a task with each selection as subtask . How can i ...
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Hi We are running JSM for data center. and create a numeric custom field. we need it to be shown on the customer portal with a decimal separator like: (1,234,567.89) or (1,234,567). the issu...
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Hi Guys, I am recently trying to deploy the virtual agent as a AI agent in my Slack channel to help replying customers about simple documented questions, or raise an ticket for complex quest...
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Good day, I am trying to import RFC's from another system via CSV using "External System Import" in Jira Service Management Cloud but having issues. I have gone through the import process and i...
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After exceeding the storage limit ,what all are the limitation i will face , whether it allow me to create new ticket?
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I can't contact to jira , I wanna do partnership for sale JSM. Could you give contact for partnership. I have already sent email but I did get reply. pls could you reply immediately. Thanks&...
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default getting the "Get notification" option instead of "Don't notify me." in one of the JSM workflow for one specific user. Hint: email id was modified as user was ...
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Bonjour, depuis deux semaines, nous sommes impactés par des interruptions JIRA Ce blocage impact deux personnes au sein de notre service. C'est très récurrent. Plusieurs fois par h...
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I just wanted to check how other organizations without the pipeline features are recording standard changes. We are migrating away from ServiceNow, and all our standard changes are stored in the tool...
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Hi Team, I have a query that as we get option for download forms similarly do we get an option as print the form in JSM. Or, Do we get any option how we can download the form with the images attach...
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Hello. I have few issue type (Initiative, Spike and Epics) which when closed does not allow me make changes to the fields, I always need to reopen the ticket to make the changes and then close the t...
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Is there a way to get rid of the 'Welcome to the Digitalization Request Platform' that's at the top of the form when a user goes to fill it out? also to get rid of the 'Raise this request on behalf o...
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hi all im slowly learning how to create useful dashboards in JSM for my team, and I'd like to start to hone in on agent performance Can you please help my to create a widget to display SL...
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I want to develop a automation action. Like below pictures And I have seen the document: https://developer.atlassian.com/server/jira/platform/creating-automation-rule-components/  ...
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Hi, We are new to JSM and Jira products and came from Zendesk. One of the struggles we are experiencing is keeping the emails & responses both from our Agents and clients all in a s...
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In all of our Jira Service Management projects, there is a project lead. Currently, it's defined as the administrator, and I'd like to actually put the correct lead for each of the project as the lea...
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Buen día, una consulta, como puedo personalizar los Widget de un proyecto, quiero agregar varios campos, es posible esto ?
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Hi everyone! I want to make the name and email address fields required for the issue collector feature. I know currently this workaround Atlassian mentioned in this ticket here. I made the cus...
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I've created a form in Jira Service Management that includes a question linked to a custom Jira label field, but whenever I try to type anything into the field on the form as an anonymous user (...
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Hi folks, I created a JIRA Service Management Project as Team Managed. Although I am having Administrator rights even then I lack access to configure email or access the portal. However, my colleague...
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I'm looking to create a Jira Plan and add existing issues using the API, but I don't see anything about plans on the API page. Has anyone done this before or can provide guidance on how to achieve th...
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How can I hide activity under helpcenter portal, every transition and details gets displayed on the Portal even though there is approval heirarchy I want comments to be visible to few people ...
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We use Jira for project development and are looking for a good help desk tool. We completed phase 1 of a project and the customer is using the software. They have issues and new ideas while working o...
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