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Community resources
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Jira Service Management
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There was a known issue yesterday which has been marked as resolved (link to issue: https://jira-service-management.status.atlassian.com/incidents/hbhx13fzvdgz). However, we are still experien...
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i have a transition from "Work in progress" to " Waiting for customer" after customer responds it should go back to "work in progress" only not to any other status. Note: we have two transition from...
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We are using the tool with Slack; is there any way in JSM automation to identify who clicked initiated the assist? I want to be able to auto assign the ticket to the agent who initiated.
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As part of our approval process, we send communications to the requester letting them know we have sent an approval request to someone. As this is a customer response, it's saying the Response SLA i...
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EDIT: Solved! See below. Hi everyone! I'm very new to JSM and Automation, but since searching online didn't get me an answer, I thought I'd post here. I would like to set up a request form for onb...
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Good morning, how are you? For a given workflow, I created an SLA for each status. However, when I go to check the % of sla hit report, I only have a snapshot of the moment,...
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Hi What are the rules for adding request participants to the portal view tickets? For example I am a customer on a project and in jira , can i add someone as a request participant on the ti...
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Hello, I have a basic question about the solutions that are requested when closing a ticket. As I see it, the entry that I select there is saved in the Ticket. Nothing else happens with it, correct?...
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How do I delete a project from atlassian
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I have 32 checkboxes , for start 5 checks assignee is A for next five assignee B . I have created a automation where these requests are raised as a task with each selection as subtask . How can i ...
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Hi We are running JSM for data center. and create a numeric custom field. we need it to be shown on the customer portal with a decimal separator like: (1,234,567.89) or (1,234,567). the issu...
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Hi Guys, I am recently trying to deploy the virtual agent as a AI agent in my Slack channel to help replying customers about simple documented questions, or raise an ticket for complex quest...
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Good day, I am trying to import RFC's from another system via CSV using "External System Import" in Jira Service Management Cloud but having issues. I have gone through the import process and i...
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After exceeding the storage limit ,what all are the limitation i will face , whether it allow me to create new ticket?
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I can't contact to jira , I wanna do partnership for sale JSM. Could you give contact for partnership. I have already sent email but I did get reply. pls could you reply immediately. Thanks&...
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default getting the "Get notification" option instead of "Don't notify me." in one of the JSM workflow for one specific user. Hint: email id was modified as user was ...
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Bonjour, depuis deux semaines, nous sommes impactés par des interruptions JIRA Ce blocage impact deux personnes au sein de notre service. C'est très récurrent. Plusieurs fois par h...
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I just wanted to check how other organizations without the pipeline features are recording standard changes. We are migrating away from ServiceNow, and all our standard changes are stored in the tool...
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Hi Team, I have a query that as we get option for download forms similarly do we get an option as print the form in JSM. Or, Do we get any option how we can download the form with the images attach...
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Hello. I have few issue type (Initiative, Spike and Epics) which when closed does not allow me make changes to the fields, I always need to reopen the ticket to make the changes and then close the t...
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Is there a way to get rid of the 'Welcome to the Digitalization Request Platform' that's at the top of the form when a user goes to fill it out? also to get rid of the 'Raise this request on behalf o...
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hi all im slowly learning how to create useful dashboards in JSM for my team, and I'd like to start to hone in on agent performance Can you please help my to create a widget to display SL...
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I want to develop a automation action. Like below pictures And I have seen the document: https://developer.atlassian.com/server/jira/platform/creating-automation-rule-components/  ...
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Hi, We are new to JSM and Jira products and came from Zendesk. One of the struggles we are experiencing is keeping the emails & responses both from our Agents and clients all in a s...
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