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Community resources
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Jira Service Management
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Hello, We are managing a large Service Desk project where issues are transitioned automatically upon creation to escalate them to the correct department. Currently, we achieve this using Jira...
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Dear JIRA team, we are working together with a provider who uses Jira as well (they use JIRA Cloud, we don't). We have set up an mailhandler that sends emails to their JIRA Servicedesk module. But o...
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How can I block an issue from being closed until its linked issue is closed? when user tries to close the issue, error should be displayed like this issue is blocked by "issue id"
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Hi All, My team uses the clockwork free to log work for Jira and I want to restrict my team to fill logs that are more than the estimated time. Is there a possibility within Jira? I have ch...
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Can i change the font on the portal headings, i am aware theres a theme extension i could buy but is there a free option?
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On the customer portal, I give two choices to the customer to continue or stop the ticket. I have automation unexpected results when the customer refuses AND adds an additional comment. => So I'...
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Hey lovely community! We recently ended work relations with a colleague. I am wondering whether we can check if his account in the JSM has any active integrations before we suspend it. ...
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Dear All, I currently have API keys, but I’ve noticed that the "Create API Key" button is disabled. I’ve reviewed the security policy related to API token access, and everything appears to be in ord...
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Hi, everyone. I would love to be able to create a form or integrate with something like Jotform to turn procurement requests into service desk tickets. I've been searching around but have...
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To help our customer as quick as possible, it would be nice to see customers earlier requests when I get customers new request to in progress. is it possible to get some link to customers requests a...
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Hi, I am looking to create an SLA condition in JSM that allows me to select a value from a custom field to start or stop the SLA. Currently, the available options are based on fie...
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Hey folks! Someone has tried to develop automation that is capable of assigning a ticket/issue to a person active in OnCall. In a previous conversation thread from 2021, they point out that...
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Hello, I need a JQL query that dynamically filters issues created after the 24th of the previous month and before or on the 24th of the current month. The query should automatically update each mont...
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Our system has not received any notification emails since 12:00 noon. Despite attempting to switch roles and using different email domains, the issue persists across all configurations. Moreover, eve...
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I am managing and handling Jira and JSM products. Requirement is to define some external users (Contractors) to a single JSM project Support where internal users (Company) and external users (3rd pa...
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We receive a lot of product feedback/enhancement requests from customers and would like to reduce triage time for our product teams. Is there an AI which can group user tickets into themes or create ...
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Hi, So my company is in need to have a new jira service desk, but there need to be two logos, two banners and they need to be almost completely apart, right now we have two projects and would like t...
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I want to develop a thorough understanding of Jira Service Management program, as well as confluence, or Jira in general. I want to know all of the capabilities these programs have. There are SO many...
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I have an automation rule to create various sub-tasks and three service requests. In addition, I have rules to update the three service request's request types when created but the rules are not work...
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Deseo editar el correo de un Cliente registrado. Gracias.
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For our offboarding tickets, our resolution due date is +3 business days post leaving date. Our HR team can log a ticket 3-6 months in advance. Our old system allowed us to amend the SLA due...
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Good day, I am trying to setup Jira Cloud with Okta for customers using the portal, I have setup the SAML in Jira and Okta but its not working. If I log into okta directly using a test customer wit...
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I've been using Jira Service Management for a while now, and when I send an email with a request, the auto-reply inserts a link like the image “view request” or “Turn off this req...
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Hello, It seems that email notifications to my address have been blocked due to a period when my email wasn't functioning properly. During that time, many bounce-back emails occurred, which led to J...
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Does anybody have a good Assets object schema they can share for tracking software and licenses?
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