Jira Service Management webhook not working with new Power Automate URLs

[Nikhil Khairnar]

Hello Community

I am using Jira Service Management Cloud and have configured system webhooks that post events to Microsoft Power Automate.

Previously, the webhooks worked with the older Power Automate trigger URLs (e.g. https://prod-XX.westus.logic.azure.com/...). However, Microsoft has updated their trigger endpoints to new URLs in the format:

When I update the webhook in Jira to use the new URL, the webhook does not send any payloads. I have tried both with and without the :443 suffix, but it still fails.

It seems Jira Cloud may not be able to reach the new *.environment.api.powerplatform.com domain. Could you please confirm if this domain is supported for Jira Cloud outbound webhooks? If not, can it be added to the allowlist for Jira Cloud?

I also can’t use Jira Automation as a workaround, because these are frequent ticket movement updates and my license has limited rule runs.

Thanks in advance for your help,
Nikhil

[Marc - Devoteam]

Hi @Nikhil Khairnar 

Provide this informaiton to Atlassian by raising a Support ticket.

https://support.atlassian.com/contact/ 

Here in community, most of us are Atlassian users like yourself, not (necessarily) employees of Atlassian. We don't have access to your environment.

This community is an open public forum.