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Jira Service Management
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When trying to export Insight Object Schema, I got this error below from the log: 2023-04-18 01:45:48,568 [Thread-14127] | Error when exporting object schema and objects, object schema id: 1, Error:...
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I have an Epic that is still open, and in an unresolved state However, when I try to add a new task/ ticket to that Epic. I can only find it by selecting "Show done epics" A...
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We notice sometimes an external customer replies to their ticket and their reply is internal. They do not have a helpdesk license. When this happens it doesn't trigger the status to change to "Waitin...
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Is it possible to auto assign an organization based on email domain? Where the user is newly registered from an email domain that is not known to us User self registers to our JSM JSM identifies ...
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Is there a way to fetch user email address? I am aware of the recent changes regarding this because of the GDPR, but from the settings profile page I see: And still even as Admin I am u...
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I have created a form in Jira Service Management that creates an issue in a project for use by licensed users only. I want to capture the licensed user (a team member) who is entering the form, but ...
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Team is there anyway to set Out of Office settings in JIRA dashboard pls advise thanks
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We have a Help Desk Portal that handles all of request and we track them with tickets. Now we want to still use the portal to create a Software Project for the Help Desk Portal.
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I want to create BU reports i.e projects in jira should show up in jsm. In jsm I should create reports stating which BUs have created how many issues. How many UATs were signed off kind of thing. Is ...
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Hello, currently we are looking at the possibility of using Jira Service Management in the Data Center version. In the change management process, the date field feature should be used. However, the...
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We started to use Asset Managment for Jira to collect all contracts with our customers. Our sales department need some reminders about contracts which will expire soon. We use alert feature for that,...
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We have two Jira Users with this strange notfication problems. One Agent and one Customer. The Helpdesk Agent gets no Mails from Jira since 01.03.2023. He is in an Admin Group with the same rights as...
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Hello colleagues , I have many requests types and I want to hide some of them to show it only for some customers how I can do it ?
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Hello, Could you please tell me, if Labels field can be kept as a mandatory fields before you change the workflow of a Jira Ticket as Choosen for developement or "work in Process"' sta...
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I have to add a table with predefined values to create issue screen. I have used Table Grid and Excel-like Tables but with that table is present on view/edit issue screen only but not on create issue...
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Hi All, Im looking to setup an automation rule where myself and others are emailed Out of Hours (Mon - Fri 17:30 - 08:30 / 24x7 Weekends) for specific customers. At the moment im strugg...
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We are currently on JSM 5.4.4 and have this bug [JSDSERVER-12404] Account activation does not work for customers - Create and track feature requests for Atlassian products. Our policy specifies to...
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Hi, Im new to everything Jira and I have tried to figure this out. I have been trying to create an email rule that is suppose to run when an issue is created. The rule only contains one thing which...
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Hello Community! 👋 Adriana here from the Atlassian research team. Do you provide customer support using Jira Service Management? If so, I want to hear from you. I’m currentl...
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We are using a service desk to field access requests to particular databases for our product (this service desk is completely internal i.e., a consultant may require access to XYZ database to assist ...
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When creating a ticket from a Slack channel - is it possible the notification of the newly created Jira ticket will only show to me and would not be public?
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If I have 3 filters for the issues one for open issues and one for in progress issues and other for done issues, then how can i grant permissions for a specific user to view the issues assign...
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I have to clean up our Portal Customer list in JSM Cloud periodically, from spam emails that automatically create user accounts. I do that in Atlassian Admin > Portal Customers, using the "Delete ...
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I received a defect ticket today that was in open status as expected but the resolution was showing as 'done'. There is nothing in our automation that would do this (indeed the logs show no activity)...
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I am currently working on an automation rule that edits object attributes. After I perform the object lookup I perform the action and its at this point where I am running into issues. You can s...
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| September 10, 2025 3:07 PM PDT |