Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
How can we configure Jira Service Management to effectively notify collaborators when their assistance is needed on a support request and allow them to see which requests they've already responded to...
-
Dear Team, Even after closing the stories with Done resolution and then closing the sprint, we are unable to see data in for Completed story points Velocity chart (Reports). Kindly suggest sol...
-
hello, there are 2 links to display an incident depending on the role (customer or suport team) - link for customer xxxxx.atlassian.net/servicedesk/customer/portal/projectid/ES-11272 -link for su...
-
I've added a new issue & request type and associated a form with it, and have added the request type to those in the Chat settings, but I'm not seeing the new request type when a ticket is create...
-
For request forms, you can customise the field's description using Jira markup. How can I customise the form's (Proforma) field's description? This field does not support markup nor...
-
After creating an issue, it is possible to edit it, but it seems that two or more people can edit the same issue at the same time. 1 User A edits an issue, User B edits the same issue, User A saves...
-
Is it possible for the customer/requester to see to whom the ticket is assigned?
-
I am new to this. How can I auto fill a date field to current date on custom field on the custom form? instead of using date picker. Similarly few other fields in custom form like name ,email can a...
-
Hello Jira Community, I wonder if there is a way in Jira to manage user devices (Computers/Phones). I want to create a request type to retire/replace users' devices. If yes, How can I import a li...
-
Hey all, Trying to follow this guide: https://confluence.atlassian.com/jirakb/detailed-steps-to-configure-oauth-2-0-integration-with-microsoft-azure-1167706465.html However I'm not sure if J...
-
How can I add a request form to a request type so the section will be called Request form &downloaded
-
Hi! Can I open an option to create a calendar according to JQL for a project? For now all the options are closed except of creating calendar type: Project. I'd like a calendar type: JQL query. &nbs...
-
I am creating a request type form. I've created a dropdown (checkboxes). I currently can choose one of them and nothing happens. I need to have another dropdown so that when creating request, when I ...
-
Hello, I currently have a workflow and I want to add a transition screen where you select from a multi-select field. This field is only attached to a couple of issue types (contexts) bu...
-
I configured the "Reporter field" of the Issue Type but it didn't show up when I created the issue as below. Could someone help me out? Also, I would like to disable/remove the Issue Type select...
-
Quando eu (adm) abro o portal está todo em português. Porém quando meu cliente abre o portal os campos de seleção e data estão em formato americano. As configurações ...
-
Hi All, I have created a scripted post function in my workflow. This function is to color issues based on the value of a custom scripted field called Rating. There are no errors in the scrip...
-
Does anyone know what the expected functionality/behavior of the Default post-incident review template, found within Project settings > Incident management > Post-incident reviews, is...
-
Olá, tudo bem? Realizei uma integração do PBI com o "Power BI Connector for Jira" porém quando exibidos alguns campos Assests o valor vem com um código e não com o nome real dos valores do campo. C...
-
Hello, Currently our jira servicedesk is listed as https://Var.atlassian.net/servicedesk/customer/portal/, however when we direct customers to it, it shows up as https://Var.atlassian.net/servi...
-
Yi Guys, I created a simple automation on Jira Service Management Cloud. This automation check if a last comment on issue has a specific regex: \[(x|X)\] - Chamado Aprovado\?? This statem...
-
We have one specific object type in our object schema that we do not want any users besides Admins to be able to create new objects in. For that object type (Class), I have set up Roles: How...
-
Currently on a free plan but considering getting the subscription if our end users are able to use SSO to sign in to the portal site. Configure SAML single sign-on with an identity provider | ...
389 views 1 0 Deleted user May 5, 2023 -
I noticed that when resolving DOS tickets, the SLA timer still remains open/paused. We were expecting when the ticket is resolved that the SLA timer is resolved also. What can we do to resolve this?
-
Hi All, I have created a custom scripted field that outputs number values. the field is called rating. I created a JQL query to order the issues based on the value of this field. "project = ...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 20 | |
| 7 | |
| 5 | |
| 4 | |
| 4 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| 59m ago | ||
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |