Como puedo automatizar el envio de correo cuando se abre un ticket

[Benjamin Diaz Flores]

Buenas tardes Comunidad

Estoy buscando automatizar el envio de correos cuando se abre un ticket en Jira, sin embargo tambien quiero que aparezca en el correo el detalle del ticket.

Muchas gracias!!!

[Joseph Chung Yin]

@Benjamin Diaz Flores -

Welcome to the community.  By the default in JSM, when an issue is created, it already sends out an notification to the requester.  You can configure the default template used by accessing Project settings >> Customer Notifications and edit the out of the box template by clicking on the "edit" option for "Request Created" event.

In the edit UI, you can customize the content by changing the wordings + insert the available issue variable to the template -

However, you want to send out specific email outside of the default notification, then you can create automation rules to achieve the operation - Please review the reference link for automation for Jira rules -

https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/ (smart value to extract issue related values)

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.