Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Cannot export Asset Discovery scans to an UNC path after installing Asset Discovery as a service

elui June 26, 2023

Before installing Asset Discovery as a service, I was able to export the asset scan zip file(s) to another server using the File/Copy type with UNC path \\cmdbserver\scan folder shared on the cmdbserver by running Discovery.exe from command prompt when I was logging on as a domain user with local admin rights.

After installing Discovery as a service, I cannot find the scan zip file on \\cmdbserver\scan. I checked the discovery-0000000000 discovery logs and found that 

26/6/2023 3:26:28 PM : Start transport process.
26/6/2023 3:26:28 PM : Export Path is not available.
26/6/2023 3:26:28 PM : Finished transport process.

Seems "Export Path is not available" is the error message. 

How to resolve this issue?

So, what's the best practice of exporting the asset scan zip file for import to CMDB server for automation? Which export type should I use? Both our Asset Discovery server and CMDB servers are Windows servers joining the same AD domain.

 

2 answers

0 votes
Oliver Strauß May 26, 2025

Have you tried to use a service account to run the service and give this account access to the the destination behind the UNC path?

Would be my guess.

Cheers

Oliver

0 votes
Timo Versterre
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 25, 2024

I have the same issue. Were you able to find a solution?

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events