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Jira Service Management
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Hello, I am a bit lost and in need of help here. I need to import additional info when scanning for applications in discovery. I need to do it at this time because I do not have enough data on the ap...
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Hi, I want to create a ticket and invite customers to it. Customers are under an organization. When customers are added to "request participants" field one by one they receive an email and are able t...
919 views 5 0 Deleted user March 10, 2023 -
Hello Community, We are trying to import issues using csv import, We need to add the reporters as customers without their email address and also we want to apply SLA's for the imported Issues.
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So I already create a Google form, now I would like to move this form over to Jira. I do not want to manually input fields and sections. Can this be done?
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サービスデスクのポータルとナレッジの機能を、外部ユーザーへのFAQとして利用していますが、項目の表示順が、記事の更新日時で勝手に並び変わってしまうのが使いづらいと感じています。 おすすめ設定する以外に、項目の表示順を固定する方法はないのでしょうか？
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We use two fields that are near-identical, apart from the field name. They are used in separate forms. Both have the same settings in these forms. In the field settings they are both set to date fiel...
326 views 4 1 Deleted user March 10, 2023 -
A user got married in 2010 and changed her surname and its been working ever since with her married name. This week, when anyone tries to assign a ticket to the users name it comes up with 'User fir...
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Hi I need to configure jira custom field to show only meeting rooms with video in a departement. I use jira custom field Assets referenced object and I configured it with parent custom field "...
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Hi Just wondering if anyone knows about integration possibilities between Jira and PowerApps/PowerPlatform? We have a Jira project where users can put in approvals for new vendors. Esse...
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Hi Team, Is there any API available with atlassian to integrate call centre or contact centre cloud software with JIRA service management cloud? When customers calls to our contact centre, team wou...
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Hi, Currently able to pull reports for only one year, which is from 09/03/2022 to 08/03/2023 Need data for 2022 & 2021 Is it possible?
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...son'), CURLOPT_RETURNTRANSFER => true ) ); $result = curl_exec($ch); curl_close($ch); $decoderesult = json_decode($result); print_r($d...
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Hi, How we will manage different types of Change Requests(Normal, Standard, Emergency) in JSM. Please suggest us the best solution for the same. Thanks,
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I did set up a custom email for our service desk project and our company domain, from which we use an email address, is validated. Receiging mails works just fine, no problems there. However, there...
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Hello everyone! Could someone please tell me how to extract a report of all the transitions that all issues in a project have gone through in csv/xlsx/html format, etc.? Thank you very much.
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Goodmorning, I have a issue while trying to make a automation rule in the discovery project. When i make a delivery ticket from my discovery project (for example making a delivery ticket from SW-1 f...
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Hi, Can some will help me out why i am able to see the All subtasks needs to be closed before closing main task. I want to know where i have implemented the same. Please help me out and please fin...
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Getting an error "Startup check failed. Jira will be locked." while starting JIRA in DR environment.
We are facing issue while starting the JIRA 2nd node in DR environment . The 1st node is up and running. We are using clustering. While starting the 2nd node we are facing an error "Startup check fai...
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Hello All, Can anyone please give me an overview of how to set alerts on asset management specifically to alert when a warranty date has passed? Or is it possible to do it through Automatio...
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Hi, I need to add the value to organization, when add new value to custom field(single or multi choice field) through automation. Is it possible to do in Jira service management ??
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Hello, i'm a newbie in JSM, how can i easy to add over 300+ user to one organization?
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Hi guys, I am seeking for a way to have two different groups have access their respective Service Desk features in the Services Desk portal. Group A is our internal staff who only want access...
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My organization treats the priority very seriously. We have default priority set on Jira tickets and we're looking for ways to control and track changes on this field. So far, we prohibit the field ...
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Hi all, It seems JSM displays all fields required in the request form in the main body and won't let you display them in the details section. Is that expected and is there any way around it? ...
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Hi, We previously had multiple portals/projects to handle requests for multiple products. We reconfigured and now have all new requests coming to one portal, and have hidden the other portals from t...
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