Community resources
Community resources
Community resources
- Community
- Q&A
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- Questions
Jira Service Management
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Hi Community, Is there a way for the customer to enter comments via e-mail after the ticket is closed? I know about satisfaction survey. But comments are visible on reports, but not on issu...
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Hi, I'm currently working on implementing an Account Access Request form for our organization. We want to streamline the process by automatically notifying the corresponding SystemAdmins when a requ...
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We have student workers and interns to whom we grant agent level access in JSM. Sometimes their managers forget to tell me when they've left and no longer need access. Is there a way, when I grant a...
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...eek. But as this is not true for Jira Software I am confused.
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Hi there. A problem we have encountered is that sometimes our users will create Change Records where the Planned End date/time is same as the Planned Start date/time. This means that these changes ...
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Hello, Since we have migrated to the version 5.4.2, it miss the toolbar for the textfield multiline. Thanks
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Hi, I am trying to create ticket via rest api. I have a objects and I want to select object via rest API, now my json look like that customfield_13083 is my field linked to objects {...
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We see maybe 1-2 time a week that a customer will decide to send a long email thread to our email channel to create an issue and the email has too many characters. Is it possible to apply the s...
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Hello. I'd like to copy attachments from one Issue from one Jira instance to an other Issue in a other Jira instance. Both Jira instances are "Data Center". For this I use JIRA API to get attachment...
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We are considering the following: https://www.atlassian.com/software/jira/service-management/pricing but we would like to know the cost breakdown for integration: Do I need separat...
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How to change the display text in Jira service widget on enabling Knowledge Base. The current text says "Unclassified Issue", we would like to change it to "Connect with support team". Please ...
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I'm in trouble with clockwork - an add on in Jira. I'm trying to export the work log in Clockwork into excel file but recognized that project and users are in a same column. I wonder is there an...
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Hello, How can I change the portal name to XXX.CompanyName.net?
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I have created a Priority Triage in the workflow after an incident has been raised with 4 transitions (used the help notes). Now the notes say that I should use automation, but I get into branching a...
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We are trying to design a form with custom fields and we want the email id field to be auto-populated based on the customers login information. Can you please share how this can be accomplished witho...
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We use the jira board for contract requests and would like to upload contract templates in fillable pdf format for requesters to select when they submit a request. Is that possible?
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I am looking to export the entire Jira request to Word to send to the customer and am having issues with everything properly populating. Is there a way to get the images that were attached to the req...
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I have created a help center portal, invited people with permissions "service desk customers and service desk agents" but they cannot access the portal. It gives them this error below I am...
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Como configurar o portal do cliente no Jira Service Desk para exibir automaticamente o tipo de solicitação com base na organização à qual o usuário está vinculado?
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I am not able to click add workflow button in some of my Jira service management projects. As I made some changes in my inactive workflow and when I was trying to make it active? I am applying ...
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I've created an automation that sends an email when an issue is updated. Most of the fields in the email are displaying correctly but I cannot get the contents of the custom field "Menu...
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Hi! So I just closed out a Sprint and all of the tickets appeared to close with the sprint, regardless of their status. How can I recover or reopen the closed sprint so that those tickets are availab...
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Hello Atlassian Support! I create this ticket because I don't have a solution for this problem. I would like to import a csv where the information is in diferents rows. For example in th...
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I am looking to see if anyone has or might know how to do an automation advance compare to see it the comment author belongs to the approval group. I have created a process that ...
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Hi All I've been banging my head against the Google API all day - Doesn't seem to matter which auth method I choose, It won't allow the connection from Jira Data Connection. Has anyone got ...
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Atlassian Community Events
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| 27 | |
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| Subject | Author | Posted |
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |