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Jira Service Management
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Hi all, I'm setting up reporting on how we score on our SLA. Therefore I set up a custom report "time to first response - % met" and a report "time to resolution - % met". These reports show...
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A team managed project is created by our jira admins and I am assigned administrator to the project however I cannot access any configurations on the project. We can’t show you this content You do ...
339 views 3 0 Deleted user March 14, 2023 -
I want to use a condition on workflow using Request Type content to enable or disable some transitions, but I can't get the value of Request Type Field , In my case i want for "Submit an Incident" Re...
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Hello all, We are using JSM Cloud to handle requests from our external clients. One of those clients would like to receive bi-weekly reports about the amount of issues they have created, the status...
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Hello everyone, we have been using the JIRA/Atlassian service desk for some time now. We sporadically receive wrong ratings which distort the statistics. There are occasional customers who, accordin...
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Hello everyone, I would like to wrap text in portal project's name but I see no option in Jira. Our employees don't know which project is right to report, they have to click in some of squar...
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I am trying to set up a Jira Service Management portal for external customers. This will be configured so that anyone can access the portal. I would like to be able to filter issues by the cus...
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I am using Slack workflow builder and utilizing a pop up form that prompts the slack user to answer some questions via the form I created. Part of workflow builder step is to take the answers from t...
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I want to manually auto change in the Filed priority when I select Urgency& Impact. For example: if I select urgency as "critical" and impact as "extensive" then my priority field must change it...
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Hi all, I my dashboard I added an Issue Statistics gadget. I wanted statistics to be based on the Request Type field. But I can't seem to find that field. How can I get a field available in the Iss...
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Hello, This is a little complex so please bare with me while I attempt to describe what I'm trying to do. I have 3 ObjectTypes in Assets. Employees JSM Agent Groups Services Catalog These Objec...
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I have a JIra project called incident, the required infomation needed to create an incident using this project are summary,reporter, and priority. When folks use this incident project our inciden...
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Is it possible to automatically add the custom field in the context field bar?
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Given this filter: project = SPC AND issuetype = Support AND status in (Monitoring, Open, Reabierto, "Waiting for customer", "Waiting for DEV", "Waiting for partner", "Waiting for support") order by...
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Trying to export the customer satisfaction report. I see there have been many requests for this but is the only solution to buy the excel app add-on?
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I've been asked the possibity of creating issues from the portal and from inside Jira. When the ticket was created from the portal in the workflow there is an approval step in one status and the fiel...
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As I said above, we need to be able to send and measure CSATs from our JSM Projects that contain multiple questions. I was trying to use: Candylio Customer Satisfaction Survey for Jira N ...
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Our customers are our clients and so we primarily interact with the same people from each client. We do not want to send out a survey every time a ticket is resolved but we would like to send o...
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We've just run into issue when using organization to bulk add users to new projects in our service portal. It looks like it created duplicate accounts, one for the existing projects they were in and ...
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I want to know how can i open a ticket from slack (assist). I've already configured the project on jira service management, but it doesnt appear in the projects in the list on assist.
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I have a team of product support specialists who are responsible for supporting operations locally at HQ and also on remotely deployed assets. Support requests are raised through HALP (Atlassian Assi...
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Hello, We are setting up Jira service desk in HR and would like to get some examples of request types that other companies are using to categorize the employee requests. We don't want to over engine...
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Hello, We're trying to figure out if JIRA smart values are supported with next gen projects. We're trying to migrate a project to the Next Gen equivalent, and when trying to call smart value...
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Hi all... I'm continuing to google a solution, but I thought I would also put something down here. In the Jira Web app, when I attempt to search for an end-user (which is seen on the web page ...
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Ao criar um cliente externo dentro de um projeto ou organização, esse mesmo ficou com a permissão de visualizar e criar solicitações dentro de outros projetos. Onde configuro o cliente para somente ...
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