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Jira Service Management
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In JSM Data Center 5.4.3 OK bear with me. I have object types for my Models that will be use with my inventory I have inventory objects that use a Model object attribute I would like to make an a...
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Trying to add someone as reporter but when i put in their email they do not show up.
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Question, If I put the reporter field to be set to a customer, will it show up as an item that is trackable in his portal login area ? Will it show up in any different way because he didn't ...
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We have tickets that become 'child tickets' of other issues. When issues are linked as child tickets we need to bring over their request participants from one issue from another. With the set up in t...
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Automation: Is it possible to add a comment with Automation without triggering an notification email
I use JEMHC for outbound emails because it has this feature: JEMHC can add the body of the outbound email as a comment and not trigger a comment email. Is there a way to do this with Automation?&nbs...
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Hello, On Placker how can I make a project marked as "Pending"or "Started"? I only see Open and Completed
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Cuando en JSM respondo un ticket a un cliente del portal y en la respuesta adjunto un PDF, dicho cliente desde el mail que le llega de notificación no lo puede abrir. Si por favor me pueden guia...
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Hello, we have a legacy automation that sends out a comment to the reporter of a service desk ticket, but it does not include a hyperlink to access the ticket. Below is the message sent to the report...
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Hi there! I create a Jira Service Management automation, so that I have the breach time of one SLA copied into another field of the issue (due date in this case). I use "Field value changed" conditio...
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Can the Insight permission for creating a new object be separated from permission to edit an object?
In our upcoming implementation of JSM Insight there is a desire to provide permission to some users for editing the attributes of existing objects but not to allow them to create new objects. T...
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I have a form I want a costumer to fill out, which then creates an issue. However to continue afterwards I need to set a new status for the issue. This status should not be accessible to the costumer...
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Hello, I would like to make an automation to change the status of an issue 10 min after it is created. Any idea how to do it?
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Hi, I'm wondering if there's a way to open a specific URL instead of a form when selecting some specific request type. Here is what I need to do. For some request types, there is no form to fill b...
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When I am in basic search, adding criteria and in this criterion i have a choice of options to choose from (fields that I usually choose in the other place in jira). One of such multichoice is missin...
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Hello, some customers are having problems accessing our portal. When they try to access it they get a 401 error. I can't see in the settings what is blocking these clients. Thank you in advance f...
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I'm trying to do AWS Security Hub - Bidirectional integration with Atlassian Jira Service Management based but after following all the steps, I'm having trouble on the JIRA side. test connectio...
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I have a question regarding asset management. What exactly is the most useful way to run the asset discovery tool? Does an instance of this tool need to be in each vlan? Is there a possibility of Vla...
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Can some let me know how to configure SSO for customer portal for internal company users, how fast the guides i have found is referring to the old dashboard and that super confusing.
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Is it possible to somehow add my filtered information into portal site. All my timings are different and all of them depend on organization. I want to pass this information so ...
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We have an Insight field that no longer returns results when typing on it. But it shows results when accessing to the values with the magnifying glass or when opening the drop down. It is just typin...
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When i am trying to send a web request for GET request for the user when i logged the response there is a body is empty how to resolve it ,How to get the user from the WEB request
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Hello everyone. I have a question regarding creating some kind of a dynamic Confluence page, which is linked to ITSM. By now, I have created a "Change tracking" confluence template,...
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Hi, today I saw the changed Assets view and had trouble to find statuses for my objects. I found out that I have to define the relevant statuses for an object type. I'm quite sure that this wasn't n...
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Dear Sir/Madam May I know is there a setting to disallow ticket to resolve if a field still not update? As example, ticket cannot resolve if the value of Department field is Unknown. It can be reso...
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Hello, I have been looking for how to edit a field through the jira service management api with the following api PUT /rest/api/3/issue/{issueIdOrKey} and the following body in the request { "Upda...
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| September 10, 2025 3:07 PM PDT |