Community resources
Community resources
Community resources
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Jira Service Management
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In our workflow we have a transition called "Ship product". During this transition an email is sent to our shipping location that has instructions on how to ship a requested product. Included in that...
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Hi Friends, I am new to groovy scripting and need your help to learn I need to create a Listener to send an custom email when following 2 condition is met 1. when custom field with field type (si...
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steps to migrate jira service management from data center to cloud in excel format
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Hi, I know that in your Knowledge base settings in a service project in JSM you can filter which article(s) are shown on the portal by enabling suggestion and restricting articles based on labels. ...
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We use Jira Asset Management and have a [Unit] object with an Attribute that we have configured with the "Organization". When requestors submit a new ticket, the [Unit] Asset field is on the re...
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How do I export in csv and have result look the same as it does in the ticket. The ticket shows xx hours xx min. An example- when it exports it shows as =-46:77. I want it shown in ...
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Hi Community!! Wondering if you have any suggestions for this. We would like to put an announcement on our Jira portal login screen when we are experiencing a showstopper issue. How do you do this...
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Hi, I am trying to create an automation based on a queue. I am typing the following in JQL lookup 'project = ISD AND labels in "queue96"', however it doesn't see the word "queue". Is anybody aware...
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On Jira service Management, we are two users with the role "Organization Administrator" and I do not have access to my colleague's project and therefore I cannot work on it and modify the portal.
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Hello Community! I am wondering if you have any experience with migrating form DC/Server to Cloud hosting that includes jira apps migration? I am especially interested in JSM connected apps. I've f...
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Hi community, I have such question. Is there any way to automatically get some information from email request send by cusotmer. For example customer always use the same template to send request t...
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Are you able to set specific formatting for number only fields in Jira cloud? For example, we'd like to be able to format custom fields created for phone number, Tax ID and NPI. For these fiel...
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Hi there, I am trying to find a solution for the combination of "Sub-tasks" and the "Customer Request Type" field within Jira Service Management Server. The problem is currently that when a use...
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Hi all! I've written two very similar scripts for adding values to an attribute in Jira Assets. First one works as expected - add all values (multiple) to the attribute: def app_1, ...
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Am trying to write an automation rule that will be triggered if a number field is above 2.5. However automation does not accept decimal values
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Dear All, I have a scenario where we have a Multi Select dropdown custom field on Portal. When the customer selects those options, an email or group needs to be mapped to each option selecte...
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Hi, Can some will help me out under the Service Request can i put multiple Request types. which means Issue type=Service Request Request Type = Change Management &nb...
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Hi, in issue screen I have a field "update apeso" . also I have attribute with name "apeso" when new issue created and "update apeso" value is 500, I want to JSM automation minus this 500 fro...
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I want to create a field in by JSM form by the name of Contribution Upload . Now this field should contain a textline in this manner : Please follow this link to upload your contribution(s), then r...
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Hi, is there any possibility to connect JIRA to Postgres via Unix Socket instead of TCP/IP connection? I figured out that I get as twice as much queries per second with a socket connection t...
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When a customer uploads a zip file which is password protected, it does not accept to upload the file in the suport ticket.
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We have a requirement of auto generation of reference number depending upon fields that are selected by reporter while creating the ticket . The reference number should be generated when ticket is cr...
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Hello Team, So I have 2 3 Projects. And when I invite customers they are able to see all the available projects. I want to customer to see only the single project for which I want. How will I be a...
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Please check this image below: From time to time, I'm able to track this. Similarly I want to track about this under my "RELEASE MANAGEMENT - Product updates". I tr...
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Hi, As a Jira admin on the JSM portal, I raised the request on behalf of customers. But is there any facility for JSM Portal users to raise the request on behalf of other customers?
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
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| June 18, 2025 4:57 PM PDT |