A pop-up survey could appear while you're here--curious what it's for? Click here to learn more!
×Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
Our customer wants the Approve part of a transition to be changed to Recommendation with a transition screen for comments. I need the status to Recommended or Not Recommended. Also need t...
-
Currently comments on messages in the slack triage channels are external by default. This is dangerous for the support process if someone jumps in without knowing that and it seems backwards. ...
-
I started with comparing Strings, but it seems there is actually and option ID behind the scenes. I figured out the option IDs of the request types (31, 32, 33, 34, ...) but the workflow is sti...
-
I am using Discovery Tool and importing data in Service Management "Asset" on Jira Cloud. However it is not capturing custom attributes of VM. Is there anyways we can get Custom Attributes of ...
-
"I'm trying to use the smart value {{issue.creator.emailAddress.replace(/@.+$/, '@domain.org')}} in a Jira automation rule to replace the domain of the creator's email address. However, the smart v...
-
I manually deleted all the tasks within the project that were using jira automation to create tasks and auto email notification of the task. jira is still sending me emails about new tasks being auto...
-
In OpsGenie - I would like to filter out the alerts in the alerts list page by a partial match on either the message or description - specifically I would like to filter the following list of alerts ...
-
We are transitioning our 10+ projects, divided per customer, into 1 global service desk project. They will use the portal for creating tickets. However, some processes differ per customer, and we ne...
-
I'm looking at the functionality of connecting to Google Workspace. What I'm interested in though is automatically creating JIRA accounts for all users (current and new) from my Google Workspace, but...
-
We are trying to implement insight discovery in a Multi Service Providers environment and we troy to find the best practices without any expertise. can someone from the community help us?
-
Hi, I'm trying to get the date from my Confiforms to fill in a ticket description in Jira. This is the JSON in IFTTT: [entry.date.formatDate(yyyy-MM-dd)] Not sure why, but if I select the 24th of...
-
Example: Component/s field has a lot of different values but the ones I'm interested in to display on the create form is the FM: values below for selection where summary field contains "FM:" What i...
-
Hello the community, We have face many time the same problem: when submitting a ticket/request through the portal, clients choose the weekend when they are asked which date is desired. However, as...
-
Hi, We have in jira server a cron that update a warranty status based on warranty date. We do the migration to the cloud but we didn't have anymore this kind of automation rule for Asset based on a...
-
Dear Sir/Madam After I have changed the project name and project key, I was not able to resolve the ticket and "Auth Problem" occurred. Anything that I can do to fix it? Ken
-
hey folks - I have an incredibly odd situation that I'd love some help with. We have a fairly standard (I think) Service Management setup, with: - A templated 'Incident' form that creates o...
-
Good morning, I would like to automatize the issue status, in the way that, when the service desk team write as comment and he share those comment with the customer, the issue status automatically c...
-
Is there a way to have an agent channel, eg. product agent, to answer all questions regarding product roadmap, and another agent channel to handle technical questions? As of now, the chat feature in...
-
Hello Currently we have the standard reports of the tool and we need to be able to see in the reports the responsible parties that had the case during its life in the system. If it is not possible ...
-
Has anyone successfully added incoming call routing with Jira Service Management? I have been following the steps in this article https://support.atlassian.com/opsgenie/docs/integrate-incoming-...
-
Hello, I am trying to add automation to change the status of a ticket from "Resolved, waiting for Calls" (renamed the pending status) to "Done" after 24 hours, however, the automation is running but...
-
Having been asked if there is a way to jump directly to a form underneath of a Portal group, without a second click...I thought there was a way, but am having trouble finding it again. Was wondering...
-
I am working to build contract dates for renewal in Assets for products. Is there a way I can use Advanced Roadmaps to visualize these dates ?
-
Just got the updated view for asset management this morning, and while there are some new features that I like, there is one that is either not there or I can no longer find. Prior to the updat...
-
Hi, What is the command to center text?
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 23 | |
| 11 | |
| 10 | |
| 9 | |
| 8 | |
| 5 |
| Subject | Author | Posted |
|---|---|---|
| Wednesday | ||
| Tuesday | ||
| Monday | ||
| Monday | ||
| September 10, 2025 3:07 PM PDT |