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Jira Service Management
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Hello, I was wondering what is the driving factor behind the Article Summary when navigating in the JSM portal Knowledge Base. Basically the text underneath the title of the article. It seems...
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I would like to add a file to a custom field of rich text type through a Jira Service Management portal request.
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We have created a lot of automation rules for our service desk to help manage queues and priorities. This helps our team manage who services our customers. As of November, Atlassian changed th...
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When tickets are created in JSM we have to manually set the organization. I would like to automate this process, but I have two issues. First, our CX team said that adding Organization to a ticket es...
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My Current Requirement is that when a User logs in the customer Portal user should get 2 Options in a drop-down and each of these individual drop-downs should contain 4 options. Now each of these 4 o...
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Hi, we want to change the ticket status from "blocked/ on hold" to "in progress" for all tickets that belong to a certain component, whenever a new comment is made on these tickets. Below is a scree...
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Our team wants to create automated tests to validate a JSM workflow instead of doing a series of manual tests. What tool(s) does Atlassian use to test JSM?
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Good morning, I am looking for an AQL that retrieve objects depending on its Inboundreferences. I have those custom fields: - Order Template Name (id: 10131) - which shows Te...
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Hi Team, In Enterprise version what is the max limit of issues can be created what is the max user limit what is the comments limit what is the custom fields limit &n...
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We are conducting supplier outreach about the recent Citrix Bleed vulnerability. CISA Releases Guidance for Addressing Citrix NetScaler ADC and Gateway Vulnerability CVE-2023-4966,...
1,157 views 1 0 Deleted user November 15, 2023 -
I am mapping a google form, its connected with trello through form director, when i go to mapping, its only grabbing my first question, not the subsequent 4 questions that follow. How can i get...
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Hi First post here, I hope you can all help. I am setting up a JSM project. The workflow is that a customer creates a ticket, these tickets then have new tickets (issue type called 'Action'...
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Hi, So I am building a service project for our Procurement Team. Within this project, I would ideally like to have 2 issue types; Supplier Contact and Customer Contact. However, when logging into t...
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I'm a total Jira newbie and am trying to get the basics working. In particular, emails sent to support@####.atlassian.net seem to vanish into a black hole. I've add my test domain name as a customer...
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We are looking for an app or a tool that allows jira to send automised notification emails which will include attachments from the ticket, so a person can recieve and download the attachment without ...
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I have an idea I would like to implement. I would like to create a way in which external service techs would check-in and out with a timestamp while onsite. In order to do this, I was thinking about ...
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Hello, We use assets to drive the cascading selection in portal, this works very well. But i want to use a form for anonymous users that do not have the drop down option. In schema there is Contact...
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Hi team, We have gone through your GDPR documentation. In that, you mentioned that any identifiable information that specifies a living being falls under Personal Data. So, I have a doubt: is the "a...
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Hello, Currently, the board I'm working with is a Team-Managed project. I want to know how and if I am able to change the issue type hierarchy. I am trying to add another issue type and move it to...
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So I'm looking for the ability to provide our customers an organization specific file. I've been using assets with the user and the organization which works well, however I can't see a way tha...
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I want to make a approval workflow. So I followed this step https://support.atlassian.com/jira-service-management-cloud/docs/add-an-approval-to-a-workflow/ Now, I've successfully b...
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Hey community, for my company I am using Jira Service Desk with the Email connector to communicate with our customers about requests and bugs. My customers create issues by sending an e...
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I'd like to know is it ok in JSM that when one of my colleague raise a ticket to apply for a PC or mouse or other asset in JSM. Once his ticket is approved, pc/mouse or other assets can be automaticl...
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Hello, Is there a solution for automatic creation of Azure resources from Jira (Service Management)? The idea is to have a ARM/Terraform definition somewhere in Jira and once the Jira Workflows reac...
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Hi, We have set up our Jira incident project as a company-managed software project. We have a single issue type (incident), and we assign a severity level to the incident upon creation. This is gene...
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