Does QR Issue Card Printer PRO work with the brother P750W printer?

[Louis Worsch]

Hello from Germany, 

we just migrated to Jira Cloud and now we want to continue printing our labels for Assets. But the printer we used doesnt seem to work with Jira Cloud. We use the brother P-Touch 750W.

When i try to print a Label, the header is hardly visible or not at all. And the QR Code is very small, not really scannable. 

Maybe someone had a similar problem with Label Printing and found a Solution.

Thanks a lot!

Louis

[Joseph]

Printing issues like these can be super frustrating, especially when it comes to ensuring your labels are both readable and scannable.

[Kelley R]

Hi @Louis Worsch

I'm in the same spot as you. Same printer and same goal. Best I can tell, the QR code contains too much information to be printed at .91", the max for the PT750w. I'm hoping Atlassian responds with suggested hardware for labeling assets, as this feature seems functionally useless without the ability to translate into physical labels. It does seem to work if you take it up to 1.5/2" on two pieces of carefully aligned tape, but that's also obviously not a functional answer for any but the smallest shops. 

[Kelley R]

Upgraded to the Brother P-Touch P900c and it works. It's still a hassle getting the QR code out of assets. I've been right-click saving it locally, then importing into excel sized at 110 px. Second column with the actual name rather than the asset key, vertically. to print highlight selection, select size and length desired, set margin to .1", and choose fit columns to page. Prints nicely on .91" tape, scans, works. 
Deeply annoying they don't actually have minimum specs for the printer available, that the export doesn't give image files, and that it just gives you pages of barcodes when you do bulk rather than something useful. 

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community!

No.  Cloud software does not talk to local hardware directly.  You view things in your browser or client, which lives on your local machine and passes the work of printing (and all the rest) to the Operating system.

What you need to ask is "can my operating system provide printing services between my printer and client application?"

[Marc - Devoteam]

Hi @Louis Worsch 

Welcome to the community.

Jira Cloud is internet based, so it seems the printer has issues using data from the browser to print.

Does this happen with other browser content, if so then I would convey your message to the printer manufacturer.