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- Community
- Tag: resolve
Tag: "resolve"
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When we resolve a ticket in Jira Service Management, it automatically pops up a window where we have to select a resolution and can add a comment. The part, where the possibility to add a comment i...
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What screen is this under? I did see a jira resolve screen in our instance but only had a few fields that does not correspond to this pop up when closing our tickets. Im looking to remove and edit s...
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I'm trying to build my perfect stat dashboard, but I met some difficulties, so I need an explanation from devs of Dashboard Hub, as it seems to ask them easier. I found "Created vs Resolved" c...
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We allow our customers to resolve the tickets from the Portal page. However, we only receive a "Resolved" or "Cancelled". Can I somehow enforce a comment field, that I know WHY they want to c...
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Hi, One of my service desk projects wants to have a mandatory "Provided Solution" custom text field filled in before a ticket can be transitioned to Done/Resolved. This field should only display o...
- Jira
- Question
- jira
- jira-server
- resolution
- resolve
- server
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...ields visible on ticket Creation, View and Resolve. In an ideal state, when the ticket is moved into a Resolution status, I'd like specific custom fields to be visible vs the default ones set a...
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...ere after the assignee marked the issue as "resolved", the reporter would get a notification and would be able to check that it was actually resolved, and mark the issue as "Verified". C...
- Jira
- Question
- administration
- agile
- close
- cloud
- next-gen
- +3 more tags...
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Hi, I'm looking for a way to auto-resolve tickets if I haven't heard from a user/customer in 3 days. Hoping this is possible, but I'd like to set it up this way: Last comment exceeds 3 days/72 h...
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I'd like to archive/resolve issues in my next-gen project in order to get them off of my main board (like I can do on a Kanban or Agile project, as I recall). Any ideas on how to do this?
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Our workflow has no "outs" from DONE status, however when a user completes the issue from the Resolve Issue screen, the "DONE" status doesn't hold and they are able to move backward in the workflow....
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...now our responses that we add when we resolve their issues by email. Thank you.
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HI I have created task and assign them subtask. I can start working on subtask, but I dont see any option to mark subtask as resolved? How can I mark subtask as resovled?
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...orkflow: Transitioning from NEW to WORK IN PROGRESS works and normally the WIP to RESOLVED transition works fine too. Sometimes the workflow seems to develop a bug of some kind where the only a...
- Jira
- Question
- cloud
- issue
- jira
- jira-cloud
- jira-service-desk
- +4 more tags...
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Hello how can i call this from a curl call? The typical curl -X POST --user admin:admin "http://localhost:8085/rest/api/latest/queue/PROJ-PLAN?executeAllStages=true&bamboo.va...
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Hello , how can i hide from users to see the resolved comments option?
- Confluence
- Question
- comment
- confluence
- permission
- resolve
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Our customer have setup a workflow in their JIRA cloud instance. I am trying to figure out how we could add the "resolved" status to "verified" user stories/bugs. When the customer accepts and v...
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We have our custom workflow in place, but failed to add a transition post-function which transitioned the issue to "Resolved" on release. Now I have a sprint with a bunch of issues which are a...
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Hello! Pls help me. in permission scheme: Close Issues and Resolve Issues have Reporter. but the author of the task does not even have a button to close and open the issue. if I give t...
- Jira
- Question
- jira
- permission
- reopen
- resolve
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Hi all, I was wondering if someone can help me with something that I thought would be straight forward but has actually taken up my entire morning trying to figure out :( . I rec...
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I am keeping track of bug fixing for multiple projects, and would like to create graphs that show the total amount of created vs. the resolved issues on a weekly basis. By total, I mean not just t...
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Hi there, we have a script that was not written by me but is pretty slick in that it will check for pre-existing duplicate links in the issue and then check for new duplicate links in the current scr...
- Apps & Integrations
- Question
- duplicate
- jira
- resolve
- scriptrunner
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...roken down by agent who resolved. eg Week 17 - 2017 John 65 Total (35 I, 30 SR) Bob 45 Total (25 I, 20 SR) Jack 10 Total (7 I, 3 SR) Can anyone give me any pointers. Thanks Martin
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I have a question in regards to the Gadget, "Created vs Resolved". In the Atlassian Documentation, it shows a Data Table of Period/Created/Resolved. Is there a way to pull this data? I have t...
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We are migrating to Jira/Confluence. For unknown reason the customed issues (by one external consultant who left now) based on tasks, Stories, Epics have a state RESOLVED and contain a...
- Jira
- Question
- jira
- resolution
- resolve
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This question is in reference to Atlassian Documentation: Resolve issues automatically when users push code The Hooks tab no longer existes in the repository settings and when I push a c...
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