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Jira Service Management
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Hi, My company manages Users via Google Workspace syncing. We now have a User returning from leave who is unable to access their original account, and I'm unable to add them back. The IT depart...
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I want to check which users and groups have permissions set in a project. Is there any REST API that allows such investigation? Or is there an API to investigate which project a specific user or grou...
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Hi, When adding the Time field to a form, is it possible to set a custom interval ? Currently, it seems the dropdown list only offer a 30mins interval (12:00am - 12:30am ...) but we would lik...
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I want to be able to use a form in my service management platform then grab the relevant content from the from into an automation. I seem to have difficulties doing this. Can someone help me?
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Hi everyone, Just a random one that I wasnt able to find any help on apologies if its clearly written somewhere. I am creating a JQL query which returns lets say 600 results. I want to ...
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I understand you can export to word one doc at a time, with that availability there must be a way to export all confluence articles to word docs, via API or another route. If it does one, there must ...
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Hi all, Does anyone know where can we manage the risk insights?
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Hello Atlassian and community, I am looking into use cases for Google Duet and I had an idea for automation on certain task with Duet in regards to ticket handling and being compliant with S...
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I have setup the incoming mail and I am able to receive email requests into my queue. Is there a way to auto assign the issue type via a field in the incoming mail? I have seen that you can set all i...
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I got an object Host which is referenced in another object Lendings. Within my request form I pick the host as AssetHost. What I'd like to do is to lookUp the Lendings object based on the Asset att...
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We are trying to automate the approval of tickets coming with a subject line SecurityHub . We have created a rule but it doesn't execute on ticket creation.
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Bom dia, temos uma licença do jira service desk 4.1.0 e está funcionando. e criamos um outro servidor com mais memoria. e a duvida e se podemos utilizar a mesma "serial key" (foto em anexo)...
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Hello everyone, A client of our has asked us whether we can handle Asset and Contract Management processes while using JSM Cloud on standard subscription, just like it covers the incident management...
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Hi All, Got a weird one here, So sometimes when our users reply to our tickets with our "designated" email in the reply and it will go into the ticket that was generated first,&...
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Buenas tardes, Pido ayuda a la comunidad Atlassian en relación a Jira Service Management y la creación de issues mediante una entrada de correo electrónico: Tengo un buzón de correo Exchan...
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Dear Experts, For privacy and trade secret reasons, we are required to remove certain attachments in closed tickets after they have been completed. Is there a way in Jira Service Management to disp...
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i, Something happened and somehow filter settings changed. I always clicked on [more] button in my created dashboard: And JQL filter always was entered auto: And even I try to enter manua...
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I find a way to export JSON file(to use Webhook )but I need a csv file by automation.Has anyone done this?
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Dear Experts, We are using JSM server version and Email this Issue mail handler to create tickets in JIRA system. When user sends email to our JSM some tickets got created without attachment, not al...
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Hi Everyone, I tried to start a scrum in team managed business project but I cant able to do that, can anyone help me in this part. screen shots are attached below for reference
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My app which I want to integrate in JIRA must be loaded all time because it is a phone app. I make some test with different locations like user profile menu. But the app is only loaded when the user...
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Hi Team, Actually we have a new issue forming up and tried some solutions, buts not getting success. Problem: We have created a Project in JSM and created some request types for Customer Por...
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Hi all, I know admin and service desk agents can create their own individual canned responses. But is it possible to create a canned responses and assign/share it to members of user group? Than...
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Hi everyone, I have one issue type with two Request types connected to it. This is working great, but there is one field where if its using a certain request type its pretty obvious what its going to...
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Hi, Context: I use JSM for our internal staff. Everyone has the same domain. I use Azure AD as the Identity Provider. All users are managed through Azure AD. All users information are synced fro...
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Atlassian Community Events
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| July 22, 2025 8:33 AM PDT |