nternal users were getting intermittent issue while accessing Jira cloud, Its impacting Jira Work ma

[Tabassum Haseeb]

Issue reported date- Date Jan 18, 2024

Issue - Internal users were getting intermittent issue while accessing Jira cloud, Its impacting Jira Work management, Jira Software, Jira Service Management & nd Jira Product Discovery.

Resolution provided - Jira engineering team implemented fixes for Jira, Need to know the exact fix implemented  - Need the details. 
Status updates were shared on - https://jira-software.status.atlassian.com/ but detailed info was missing

RCA - Need exact root cause information & also any action plans to prevent future issues.


Issue duration- Between 06:52 UTC to 10:29 UTC Jan 18, 2024

[Rudy Holtkamp]

@Tabassum Haseeb 

Hi welcome to the community.

The community can't provide that information, so you need to submit a request in the Atlassian helpdesk, they can assist you with the RCA info. Normally they are very open about what happened and how they are going to prevent it in the future. But it might be a few weeks before they can disclose the information.  You can create a support ticket here: https://support.atlassian.com/contact/#/

Good luck