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Jira Service Management
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Hi, Is there a way to get data from the zendesk support field in a JQL?. The JQL is to get the report document and see all the data. If there is another way to get this info, it works fine. I hav...
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Hi, I want to make the field 'organization' important in my Jira Service Management project. When the employee doesn't fill in an organization, he needs to get an email with an alert of it. ...
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I am having issue in date field validation using Jira workflow 'Date expression compare' validator. And one strange observation is if I am using '>=' expression for validation against 'now' (today...
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hello Team, I know we don't have relationship between support group and assignee in JSM, but lot of customers not satisified. is there any way to do some customization ?? or any 3rd party plug-in ...
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Hi there, I have a question about the view in the browser tabs. As you can see in the in the screenshot, attached to this question. There are 2 tab views of the browser. On the left, you can ...
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Hello everyone... Thinking on how to start this... I've read tons of articles online how to make it work but nothing. Recently we have integrated Jira into our company, works good, no problems, use...
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CSA cannot be access for SDP jira to configure Jira domain. I want to add one field in jira project using CSA, but cannnot access with prompt "no permission"
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Hello! Once a client submits a ticket through my service portal, they see the text, "Your request has been raised." and a link to the ticket. Is there anyway I could update this text? Thanks in adva...
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Users of my Jira account are trying to configure the issue layout but it is hidden from their view. From an administrative perspective, what do I need to enable for the non jira admins to have the ab...
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Hello everyone there, this is my first question for the community, i hope my requeriment is correctly defined. I need to put an input box in the user review notification email sent when a re...
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I am working on creating a filter that can display the updated time spent on tickets within the last 7 days. It's relatively straightforward to show the total time spent on tickets over their entire ...
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We have successfully configured a custom email address for notifications, such that JSM sends emails from support@OURDOMAIN.com. The email used is from Google Workspace. The problem we are having is...
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I've been looking for the Services REST API endpoints, but there don't seem to be any? I'm talking about the services that show up right under the Change Calendar in the left hand panel navigat...
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Is possible to use the automation tool to create triggers - If a ticket is not “In Progress” at the VPN exception start, send a notification or e-mail to me as a reminder. - When the end date...
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Hi, I'm trying to add a comment to a JSM issue through an automation with a public visibility. My problem is that the visibility list only contains the "Internal" option. Does anyone know why a...
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Hi all, Given the lovely change that automations will be limited, I'm looking to reduce the number of automations we use across projects so I don't have to spend an insane amount of money to p...
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I am new to Jira and I am a Jira Administrator. I just want basic step by step instructions on setting up a new portal for a customer/client>
375 views 1 0 Deleted user October 6, 2023 -
Por temas de auditoría, me solicitan mostrar si jira cuenta con el parámetro para definir el formato de la contraseña de login.
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Hi, My company manages Users via Google Workspace syncing. We now have a User returning from leave who is unable to access their original account, and I'm unable to add them back. The IT depart...
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I want to check which users and groups have permissions set in a project. Is there any REST API that allows such investigation? Or is there an API to investigate which project a specific user or grou...
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Hi, When adding the Time field to a form, is it possible to set a custom interval ? Currently, it seems the dropdown list only offer a 30mins interval (12:00am - 12:30am ...) but we would lik...
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I want to be able to use a form in my service management platform then grab the relevant content from the from into an automation. I seem to have difficulties doing this. Can someone help me?
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Hi everyone, Just a random one that I wasnt able to find any help on apologies if its clearly written somewhere. I am creating a JQL query which returns lets say 600 results. I want to ...
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I understand you can export to word one doc at a time, with that availability there must be a way to export all confluence articles to word docs, via API or another route. If it does one, there must ...
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Hi all, Does anyone know where can we manage the risk insights?
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