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Jira Service Management
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Hi there, I have a people schema in assets and a hardware one. The Owner in Hardware is a object referencing a person in People. When I put in a ticket though for this person, even if it is a...
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Is it possible to create an automation that identifies a date stored in a specific field (due date) of a schema tree and from that date send an email notification?
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Hi, Im trying to export a report from jira, and i need the commets for the all task that I have in a project. Because I need it to create a Minute fro the User. How can I made this? thanks.
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We are reworking our SLA's in the company project and one request was to remove our "SLA Breach Reason" field from the Resolution screen. The field was easily removed but the ticket still requires a...
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Does anyone know if Assets (or Insights) in Jira Service Management (DC) has a roadmap for future enhancements? I can't seem to find anything. We use assets as an integral part of our system, but it...
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It looks like we have two variations in our site URL name; or more specifically, 2 URLs that load pages that are similar but not identical. https://fineteam.atlassian.net/servicedesk/customer/porta...
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Hey guys, There were some problems with the integration between Jira Service Management and Opsgenie, because when the alert is sent I am unable to pass the values: Error message, sensor name, url ...
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To whom it may concern, I'm trying to import about 6k issues from a custom in-house joblog and when I import the keys are incrementing but not getting updated from my custom values which we'...
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Hi All. Attempting to use a regular expression within AQL for automation but nothing's working. Is it even possible? To simplify testing, I'm trying the AQL directly in Assets by using the AQL fil...
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Is there way to get the assosiated OrganizationID(s) of a Service Management request using the Service Management og the regular Jira API. Thanks in advance.
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Hi there. I am the owner of an agency looking to get the best out of Jira. I had seen Service Management but I am not entirely clear on is best use. I had wanted to use it for the following: I have ...
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I have been asked to add a two stage approval process to my JSM for Procurement and Change requests. The idea would be the reporter would need to have their manager initially approve the reques...
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Hi,everyone! Please tell me how can I add 5 days to a date field? I have a list of tasks, each of them has a "Target end" field. and you need to add 5 days to the date My code : import com.atlass...
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We create Assets objects from a ScriptRunner post-function using HAPI: Assets.create('DQAN', 'FollowUpNotification') { setAttribute('Name', "DBSQA-59559 SESA150547"...
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nternal users were getting intermittent issue while accessing Jira cloud, Its impacting Jira Work ma
Issue reported date- Date Jan 18, 2024 Issue - Internal users were getting intermittent issue while accessing Jira cloud, Its impacting Jira Work management, Jira Software, Jira Service Management...
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Hello from Germany, we just migrated to Jira Cloud and now we want to continue printing our labels for Assets. But the printer we used doesnt seem to work with Jira Cloud. We use the brother P...
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Hello Community, I 've just started with a free trial version of Jira Service management. I' ve just first installed Jira-native asset and configuration management I like to know the way to I...
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We allow our customers to resolve the tickets from the Portal page. However, we only receive a "Resolved" or "Cancelled". Can I somehow enforce a comment field, that I know WHY they want to clos...
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Hello guys, could you help me please? I have several request types and I wanted to see every month which request types are being used by the client, how can I bring this information to the Control P...
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Buenos días, Estoy buscando asistencia para acceder y recopilar de forma eficiente toda la información relacionada con las IT/Incidencias que tengo registradas en nuestro sistema. Mi objetivo es obt...
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We use Jira ITSM and also Jira Software. When a request comes in to a queue via ITSM, in some instances we want to be able to move over into a different Jira project as a project in itself, wh...
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i saw solution related to this but in those solution there is a another setting such that goes to form setting and click on Create and attach a PDF of the form to the issue.But now this option i...
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Is it possible to notify a user or a group of users by automation? We want them to notify by Jira-Notification, not by E-Mail, Teams or Slack. They all shall get a notification like this: "A new ...
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Hi guys, Can you please assist with how to add a customized field and filter column that will calculate the time from when the case was created to the resolved status? Thanks, Igal
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We have multiple projects in Service Management and we want to give for our customer portal and need to configure multiple SSO per each customer requirement Looking for any suggestion. Thank you
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