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Jira Service Management
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Hi, I'm part of an organisation that uses offsite and onsite support teams. The offsite support teams are Agents in my JIRA instance but our onsite support team as specific to certain&nb...
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I am using jira entities assigning an object to a user in jira entities and I want to send notification or email to the assigned user How can I do this? It's urgent.
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Hello all, We need to know how we can give access to our customers using our project in Jira to export the tickets in an Excel sheet by their own. Thanks in advance. Best Regards Nokrashy
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Hey! I implemented a new automation rule triggered by creating a new ticket. The purpose of this rule is to send an email update specifying the SLA time for the recently created ticket. In m...
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https://community.atlassian.com/t5/Jira-Service-Management/Set-approver-based-on-group-or-custom-field-selection/qaq-p/1580111
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While setting up the portal I must have entered some junk text not knowing what to put in there. Now I can not figure out how to remove this. Does anyone how to change the text here?
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We have the Premium version of JSM and we're using the Assets module. I'm trying to set up an automation that scans through a "table" in a schema for items that have a certain criteria to send an ema...
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Hi everyone, There are many issues with no resolution entered, I want to change their resolutions in bulk. While doing this, I will add the Done to Done transition on the workflow, set the resolutio...
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Hello, I am presented with a banner stating "Your Jira Service Management special offer is ending soon. To avoid deactivation add payment details." for a couple of days now. We are currently on the ...
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I understand that it's possible for Trello cards to sync to Jira and create issues within Jira from Trello cards, but is the same feature offered in reverse? Meaning, is it possible to sync to where ...
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I took the ACA 900 Jira software Fundamental exam on 17 Jan 2024 and this was the break down: 17 Jan Content Breakdown: 1.0 Basic Concepts : 100% 2.0 Jira Navigation: 50% 3.0 Working With Is...
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it seems lookupissues limits to that of 100, and that will fail in my case scenario: user submits a specific request type during current fiscal year jira checks to see if that same reporter has...
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We have mutliple customers. They will raise issues via a support portal running on Jira service desk. Some of the information entered in the tickets can be sensitive. We have different agents who re...
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Hi, When the workflow is in progress, I added new status named Send to Customer. I was able to add it but I do not see it on my Service Request as an option for Status when I select In Progress...
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Hello all, I've been investigating the new customer and organizational details fields, and I am curious if there is a way to update these fields using automations. I had made an asset list of o...
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Hello, I would like to avoid one object to be seen in a Jira Asset field that is used in a form. e.g. : We have an Object Type "Location" and an object "Brussels". But today, Brussels must...
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Hey Atlassian community, I hope you're doing well. I recently encountered an issue while setting up the CSV import for Jira. Matheus was kind enough to guide me on formatting the CSV file correctly,...
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We are in the beginning stages of implementing our Service Desk. Our first goal was just to get our admins / techs to log tickets to track work. Now we would like to refine how we are ...
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Hello team! I have a question regarding the Jira Service Desk HR Project. I am trying to achieve the following: All users can create a Jira HR Service Desk Request, but: Only certain...
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Hi, I am trying to set up a manually triggered action that would list a specific set of issues from a project and then link the selected issue with a specific link type. For the lookup value I was t...
310 views 2 0 Deleted user January 19, 2024 -
Hi, I am trying to figure out how to make an automation that would do the following: IssueType1 has all customfields Some customfields have multiple choice so i want to take the value and copy tha...
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Necesito eliminar un miembro de mi entorno free porque ya no trabaja con nosotros. Cómo se hace?
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Is there an option to link the Board created seprately on a JSM Company Managed Project I have created a board with a saved filter. Need to locate it on a JSM projects, but under locations option t...
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Hey everyone, I am new to JIRA and already have my Assets in my Prod System. The issue: I have a attribute thats a Standard - Text attribute. This got used. Now I have to ch...
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