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Jira Service Management
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We are currently running 2 service desks as we have 2 brands. Lets call them Brand 1 and Brand 2. Clients email either support@Brand1.com OR websupport@Brand2.com and tickets are created...
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I have a Proforma Data Connection which uses a REST API connection type to get the values returned from a JQL query like shown below: /rest/api/2/search?jql=project%20=%20%22Test%22%20AND%20issuetyp...
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We're assessing Jira Service Management (Cloud) to be used for Service Desk supporting internal users. We don't want our users to have to register or sign-up or create an account before they can acc...
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I have an automated Link set up to happen upon creation. The link-event triggers a another Automation that attempts to copy some fields. The automation looks like this: For: Linked Issues ...
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Hi, I am new to administering Jira, and I have made a custom employee onboarding form using Jira Forms and tying it to a request type. I am trying to pull multiple values from my employee onboardin...
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Hi, I'm trying to create a behaviour that checks the content of Description. If the field contains the string "We can't log you in right now" it should set an error but I can't get it working....
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Struggling to understand the difference between the customers in this space Screen 1 And customers in this space, Screen 2 Our use case is scenario is we would like our customers...
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Hello, I would like to know if it is possible to make an AQL that includes all the assets that have had a certain type of jira issue. I know that it is possible to make a jql with an aql, but I don'...
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We are trying to improve our ticketing system by updating an issue's assignee using an Adaptive Card in Microsoft Teams. Our goal is to select an agent from a dropdown list within the Adaptive Card a...
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I thought it was possible to not have to add all customers as "customer role" in Jira Service Management in order for them to have access to the portal only to enter requests via a form in the portal...
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Hello, I was searching on the net and I didn't find anything about I would like to know if Jira has any settings to update the stage with a shortcut I mean I would like to update a ticket from ready ...
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I want to link an issue with automation. I have a costum field(URL type) and want to use it as trigger. When someone enters a link in that xyz costum field i need an automation which auto...
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Dear all, Currently the Sub-task object has a fixed Issue Type: "Sub-task" I would like to know if it is possible to create subtasks belonging to different Issue Types. thanks paolo
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I would like to use the BOARDS functionality but I receive issues from multiple projects. So I'm wondering if it's possible to build a board that displays issues from different projects and have the...
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We have run into the Error for automation rules described in other threads. The error is There was a problem retrieving permissions for your Jira instance when we try activating the rul...
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Hi, one of my workflows has a transition that should execute a mysql_query on an external server (not the Jira one). That could happen either by using a post function (preferred) or automation. That...
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Hello, I have created a measure in eazyBI called Average MTTE. This measure is the time difference between the ticket creation date & another measure i have created called Escalate to Region Tim...
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Hi, We want to be able to restrict access to particular pages on a Help Center Knowledge Base to particular Organizations in JSM, while still allowing sign-up as external users. The KB pages w...
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Reporter should be able to see the status of its request without them being added to JIRA, possible?
My Org. do not want all reporters to be added to JIRA. They still want the reporters to be able to see the status of their tickets, is that possible ?
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A service desk user is able to add additional forms to a ticket, is it possible to allow an external user to do the same? There are scenarios where an external user will need to create a ticket and t...
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Greetings, I am a complete noob to the Jira platform. I am trying to configure a scheduled automated discovery scan to upload to Jira Cloud. I have the scan working and can manually import into JSM,...
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I have multiple approval setup with comments enabled which work smoothly except for one part. After the last approval with comment, the ticket is transitioned back to waiting for support. As soon a...
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I want to accomplish the following: From an (incident) ticket, create another (follow-up) ticket. Where the description of the follow-up ticket, is a summary of the (incident) ticket created by the ...
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Hi, We are setting up out Jira SM, and will need to have exceptions and alerts which trigger from our own systems to create a ticket within JSM. Please can you advise is it possible to set a t...
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Hi, I'm trying to create an Epic from a template including few tickets. I used to be able to create it and see all my tickets with no problem. But now, I can't see the tickets when I create fo...
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| October 27, 2025 8:46 PM PDT | ||
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