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Community resources
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Jira Service Management
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Hi people, We have a workflow were sometimes approval are required from managers. All the Approvers are customers, not user agents. The workflow were running for almost one year and all were running...
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How can I require to add comment when a non-license approver decline the tickets? I need it to see the reason why approver decline the ticket. is this possible?
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I need to be able to view how often knowledge base articles are viewed, and which users are viewing them. I know about the Requests Deflected report, but it doesn't meet our needs. It doesn't show wh...
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Jira automation. When an issue is transition from B to C, send an email to user who transitioned the same issue from A to B.
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What's happening: We have an Operations team member who should create an alert when a High or Highest priority incident is created, but they've started alerting everything. Any incident that's creat...
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I have this issue type and when I go to Raise a Request I have this screen How can I add more fields like Description, Request Participants, etc Thank you!
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I have added a customer to a specific project/space and after waiting an hour, the customer still has not appeared as being invited.
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Hello, Am trying to find a JQL statement which will help me find tickets reassigned back to a resolver group. In this case Service desk. So essentially I was to find tickets which was assigned...
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Hello, We are currently building our JSM environment as it is our new ITSM tool. I’m trying my best to make the portal friendly, easy to navigate, and pleasing to the eye, but I’m struggling. I don...
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I saw a demo in the latest keynote showing Assets being supported directly in the Confluence Global Preview panel. Does anyone know if there is a public roadmap for this or an estimated release date ...
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Hello, I have a JSM project with several, with many "service requests", and after setting new fields for some, I noticed that a few related with "descriptions" were showing on all other "service req...
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Hello all, I am working on order request form but i need to let the approval person to choose some items from the order request then approve it! Anyone can help in this please?
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Hello, I’m setting up a new workspace completely on the free tier. I’ve installed Jira, Confluence, and Jira Service Management, and created a space using the Customer Service Management template.&n...
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Hi everyone, I’m setting up a new workspace using the free tier and have installed Jira, Confluence, and Jira Service Management. I created a space in Service Management with the "Customer service ...
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I Have created a automation rule and i need to add when application contain ESB Then only we need to send the request. for that i need add rule can you please give me the solution. If you have any qu...
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Scenario: 1. Service desk agent adds a comment to ticket A, and the comment includes a link to ticket B. 2. User is a participant on ticket B. 3. While looking at ticket A in the portal, user clic...
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こんにちは。Jira Service Management Cloud を試用中の者です。 ヘルプセンターの URL 挙動について教えてください。 サイト URL： https://ikedatohka-team-mxx9ajk6.atlassian.net 想定しているヘルプセンターの一覧 URL： https://ikedatohka-team-mxx9ajk6.atlassia...
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Would it be possible to request for a % view on the pie charts for Asset Dashboard? Let the users choose if it shows the count or a percentage? So we show a percentage in the visual, but to put an op...
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Hi everyone, When I got the report of a tickets created in a limited period (december 26th to January 25th) I got every ticket with its reporter ID. I've noticed that there are two kinds of Reporter...
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Hi, for a request type in JSM we use both, a decision maker (dropdown user selection) and decision group (user group). To be able to close the request, I need JSM to check if at least one of t...
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Hi, we have implemented the data manager clients and they run and start the connected jobs and also the cleansing. For the cleansing client we have implemented the parameter "full, but th...
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Hello All, Please guide me how to make one of work type (Issue Type) as default when a Agent clicks on Create Ticket, please see the screen shot.
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Hi Everyone. In JSM, is it possible to move a ticket from one issue type to another when the issue types use different workflows, without manually using the Move action? Can this be achieved throug...
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I want to create either a drop down or automation rule that requires a tier 1 support tech to select the proper tier 2 escalation point (i.e. John Smith in Network Services), when a ticket is escalat...
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| Subject | Author | Posted |
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