Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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Hi, Is it possible to log the hours spent and add a short description directly in the Jira Service Management ticket for the requested intervention? Also, is there an option to export a report in E...
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How can I disable certain organizations from viewing the list of requests in the customer portal in Jira Service Management?
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How can I disable automatic ticket creation when a requester replies to an email notification? how can I avoid it to become a ticket or to prevent requestor to reply to email notificat...
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My connected email account's password changed. How do I change it in JSM?
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The button is clickable but nothing happens upon clicking it. I have all the right permissions
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...e've been using it for over a year without issue, and we didn't change any configuration on our side. When I click on Send, I receive the Response {"success":true,"validationErrors":null,"message":n...
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Hi Is it possible to add fields like estimation / sla time here so te customer can do also a follow up ??
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I am trying to connect to the forms rest API using a service account. * The account and Basic Auth API Token scoped to read:jira-work, read:jira-user * I am using the following endpoint URI https:/...
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Apwide's #BeaverBooking showcase competition is super busy - Community's own ACE Austin Champion, Suze Treacy is a Jury member!! - and as I was laughing at Kit's entry (what a legend!) when I realise...
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Has anyone successfully used the Teams API with OAuth 2.0 (3LO)? I’m running into a “token mismatch / unauthorized” error no matter what scopes I try. Here’s what I’ve tried so far: Switched fro...
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I am currently importing data into the Assets app using the Import REST API provided by Atlassian on a set schedule. With the current setup, the objects are only updated or appended. However, is ther...
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I have a number of user accounts that are identity provider managed but do not have the groups which are Azure synced and supposed to be managed via external directory. I have tried removing and re-a...
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We are looking to change some Jira workflows for a project and had a few questions. Is it possible to either pause/disable all user notifications for closed/completed tickets? When we initiall...
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Hello, Im looking in to see if its possible to create a "sub department" category on a onboarding ticket ex. Department: Engineering Team: API-Team And then have a Jira Playbook attached ...
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I've got a JSM Help Center portal built out and am trying to figure out the best way to handle granting access to our internal users to this portal so they are able to fill out forms, submit requests...
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We were running the VSA on our portal for a few weeks, then for various reasons we had to disconnect it. When looking in the Jira Admin Settings > Feature Usage > Virtual service...
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How can I make rovo service agent responses multlingual? I would need to be to configure the service agent in a way that at least the responses like 'can you please rephrase your question' are multi...
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when i searched using below jql, shows empty Search with due date is blank and less than current date due IS EMPTY AND due < now() When i run due date and blank separately its shows record, whe...
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Hi Support Team, We’ve encountered an issue in our Jira Service Desk configuration. At some point, an incorrect workflow was assigned to one of our ticket types – Account removal. Unfortunately...
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I have a client you had youth, then applied for rent. Is there a way to attach it to the same application?
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Hello all. I'm integrating JIRA to my companies web apps, and have encountered an issue regarding Creating an Issue. I had created a test project in order to play around with Creating issue...
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Hi, In our JIRA environment, we have users configured in the same way, but some of them have the "Your boards" option and others don't. We work using "Team-managed" projects. I can't find a ...
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i need a list of where i am the approver. where do i get this list?
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How can I get user email other than logged in user...
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When exporting records to Excel, some fields appear as null. What could be causing this, and how can I resolve it? Record I want to export. I chose this export option because it provide...
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Atlassian Community Events
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| Subject | Author | Posted |
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |