Community resources
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Community resources
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- Jira Service Management
- Questions
Jira Service Management
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Can I remove this search bar in the portal or any hiding options? Thank you.
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I use to be able to have the picture size to the top of the page, like this: But now, I can't find that option anymore to do it. Anyone know where that option is?
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My team is currently working on an API connection for our service desk. We are facing issues regarding having an attachment image come back with the API request to be uploaded as a comment. We have t...
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We are using paid version of the services. admin account got stucked on 2FA can you help me on this matter ?
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Client want's to change his current email id & phone number for his project ID - 4508396, Project Name - Nima Tshering Lama Current Email ID - tanima_455@yahoo.co.in Current Phon...
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In our org we have some request types with approvals. When a user raises any ticket, we should add the approver group manually every time. So require any solution to automate the approval group add d...
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Hello, Our client is using Google Cloud Platform (GCP) and has multiple infrastructure resources where employees have different access levels defined through GCP IAM roles and permissions. They are...
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Seeing "Something's gone wrong" in Jira Service Management when trying to access Canned Responses, Space Settings, and Slack Integration. We also can't see the "Reply to customer" option only the "In...
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I would like to consolidate the 8 individual portals down to one to make it easier for our customers so they don't have to figure which portal page to select. I want to use automation to correc...
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Hello everyone, I’m reaching out to see if anyone has encountered a similar issue with Jira Service Management portals. For about a month now, I’ve been working with Atlassian support on a problem ...
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Hi, How do I edit list view columns for "my open requests" in the customer portal? The customer wants to add a specific column which is not shown.
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Hello, I am experiencing an issue related to registering and logging into the customer portal. The customer is not receiving the invitation email required to complete the registration pr...
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I created a filter that tracks different cases that were created in a specific queue within our organization. I am looking to set up a subscription that only sends an email notification when there is...
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Is anyone experiencing issues all of a sudden due to the disconnect between the global mail handler looking for a specific system role: Service Desk Customer but the new "Service Space" archit...
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Had updated the workflows on March 6 with new status, update status description and transition. And found this is impacting many other spaces using these existing workflows. Need to revert it back to...
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Please send me detail Thanks
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We sync our Atlassian Cloud accounts from our EntraID idp as managed accounts I have a user whose first name is William in EntraID so he appears as "William ______" in JSM. He would like his name in ...
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My account was PERMANETLY DELETED. why such policy exists? I don't understand logic behind this, I understand temporarly deactivating account but why permanently removing all data? to save d...
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Hi , our site admin account lost access to jira due to 2FA . could anyone help reseting it or providing org admin access to me, so that I can reset it for my admin account
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Hi, I'm currently working on fully automating the deployment and configuration of the Assets Discovery tool. I have some questions about automating parts that I had been struggling. "Discovery -s" p...
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For Service Request With Validation, our users have to fill in the email address of their approver (or select them from the list), who then gets an email with Approve or Decline button. The moment th...
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Hi everyone, I'm not sure if this was ever a hidden feature or if it was caused by a bug. I have a form attached to my request type, and the description field is linked to it, but at the same time, t...
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Hello, question about time formatting or perhaps a suggestion for the developers. In the history log of an issue the time are displayed like: March 18, 2026 at 1:31 PM, but sometimes an auto...
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I am using the REST API's AQL to get a list of all our Assets using the endpoint v1/object/aql and making a POST to it, for instance with AQL: "objectSchema = AID AND name STARTSWITH C"...
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Hello, for the past few months, no users in our team are able to create new tickets in our Jira Service Management project (SER). We can open the "Create" form using the "+" button and fill all req...
Related collections
Atlassian Community Events
| User | Count |
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| 23 | |
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| 3 |
| Subject | Author | Posted |
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| July 29, 2026 7:47 AM PDT | ||
| January 24, 2025 4:31 AM PST | ||
| January 17, 2025 6:37 AM PST | ||
| January 16, 2025 9:24 AM PST | ||
| January 14, 2025 5:27 AM PST |