Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
Hello Jira Enthusiasts, I am New to Jira JSM and want Guidance, Resources, any documents to start CMJ from your experiences. our team focus is to test particular things like settings, confi...
-
Dear ALL, I would like to log the release date of a version within an automation rule. I use the "Log Action" with the following syntax: {{issue.fixVersions.releaseDate}} but nothing is actually ...
-
I have recieved this banner alert on my JIRA. Is this something that I need to take action with? Or will i be able to keep my current version and continue to do the exact same things with features, e...
-
I would like to remove the following from my JSM project but I can't seem to * Reports * Knowledge Base * Channels * Jira Labels * Issue Calendar * Epics Map Could someone help with th...
-
I have CW to JSM integration in place and by default CW alert doesnt have that tag field. I would like to update alert once its created with adding tag and getting the keyword from description. ...
-
Hi everyone, I'm looking for some help or ideas on how to solve the following challenge: We’d like to provide a mobile phone number that our customers can use to send either an SMS or similar ...
-
Hi community, Currently the mobile app for Jira Service management supports / could be used by customers or it is still available only for agents? If not, could you give any experience and sugges...
-
Hey, I am trying to fetch a value inside a JSON structure and I cannot get it right. Maybe this community can give me a hint how to write my smart value variables for this use case Background...
-
Hi End users are using JSM portal. Now i like to create with automation first email for reporter what include forms what user just submitted. Is it possible to do because https://support.atlass...
-
Hi. I have the configuration going like this: When a customer send me a email, it automatically create an activity in the fold "Views", but in the columna "In Progress". I would like to chang...
-
I have applied a validator in the workflow so that the issue cannot move to the next stage unless an attachment is added. However, the problem is that even after attaching the required document, the ...
-
I created a webhook that sends a Teams message to a specified Teams Channel. The message is sent to the Teams channel but it doesnt have the link to the Jira service issue which triggered it. How i...
-
Hi In jira cloud account, I have added app Zephyr and added some test cases, I want to access those testcases from Java program. I have created Jira API token as well as Zephyr API access toke...
-
Hi In jira cloud account, I have added app Zephyr and added some test cases, I want to access those testcases from Java program. I have created Jira API token as well as Zephyr API access toke...
-
We have a customer who uses ServiceNow. We would like to do a 2-way integration between their ServiceNow instance and our JSM Premium instance. Can anyone share any feedback on the various opt...
-
Hello, I wanted to know if it's possible to create an automation in Automation for Jira today by performing a POST/PUT on a Rest API. If so, is this already documented? I couldn't find it in the d...
-
Trying to export the filter (my defaults) to csv file and it does not do that
-
Could we Migrate Settings, Configurations from Sandbox to Production Using Configuration Manager (CMJ) Add-On??
-
We have a group of agents, external to us, that always end up using the "Create" button at the top of the screen instead of the purpose built submission form. This causes gaps in our data and bypasse...
-
i cant view my project. I am admin of my project, only admin of my project
-
I have created several forms for users to submit tickets. When I use the "Date" Field Type - how can I prevent a user from entering a date in the past?
-
Hello there, I’ve read your disclaimer about moving Advanced Incident, Change, and Problem management capabilities to Premium/Enterprise, but a few points are still unclear for our setup. Context: ...
-
Dear Support, Please help us, because after uninstalling then reinstallng Timesheet Export-ot it doesn't work at all.
-
Hi all, I'm trying to get the following situation to work, but no luck so far. I have a JSM ticket, with a custom Asset field "Application", in which an application is selected. In Asset manageme...
-
How can I disable email request type? some requestors reply on email notification and the reply become a ticket. Right now, I'm using automation to delete the email request. How can I avoid ...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 24 | |
| 9 | |
| 8 | |
| 7 | |
| 5 | |
| 3 |
| Subject | Author | Posted |
|---|---|---|
| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |