Jira Service Management

Hi Team,    We are trying to add ticket creation date on “SLA met vs breached” report on JIRA. When I save and trying to see on report, it is not showing the column. I may doing it wrong,...

• jira-service-desk

Does anyone happen to know of a way to edit the customer email notifications in Service Desk (Server, v3.10) so that the agents name isn't displayed?   For example say Todd Buttersworth ...

• jira-service-desk

I am running a self hosted Jira service desk. When I click on my custom fields tab I get a list of custom fields but several are missing.  Searching the db directly all my custom fields show up...

• jira-service-desk

Our support team handles over 300 partners support requests. There are some partners that would like to provide their own support. In the past, we've used Zendesk and was able to create an automation...

• jira-service-desk

We are in the process of setting up our service desk and our requirement is we are setting up one project per customer. Each project will then have an organisation assigned to it and a number o...

• jira-service-desk

We want to introduce a limitation on either certain issue types or a single servicedesk. When it comes to IT feature requests, only team leaders should bei allowed to create an issue. But afterwards...

• jira-service-desk

Hello guys,   When i reply on a reply given by a servicedesk user, as a Jira Watcher(customer) this happends. i get 2 messages in one message(See screenshots). Maybe it has something 2 do with...

• jira-service-desk

Hello guys,   When i reply on a reply given by a servicedesk user, as a Jira Watcher(customer) this happends. i get 2 messages in one message(See screenshots). Maybe it has something 2 do with...

• jira-service-desk

i created a customer using their email address.  I would like to add their full name to the profile. Apologies. I couldn't work out how to do this and i couldn't find any documentation   ...

• jira-service-desk

After a .csv import the issues are created by Jira, existing in Jira if we view the full issue list. But not linked to a project and therefor there is no backlog existing. We are using Jira 1.7 a...

• jira-service-desk

After installation we can't create Service Desk Projects doesn't appears in the new project wizzard.

• jira-service-desk

...gent writes a public comment.   Thanks in advance for your kind support.

• jira-administration
• jira-service-desk

I am trying to create a two dimension report and a Pie chart for Jira Service Desk Dashboards. I am unable to see Customer request type field in the dropdown. Is there a way to get Customer req...

• jira-service-desk

I am trying to create a two dimension report and a Pie chart for Jira Service Desk Dashboards. I am unable to see Customer request type field in the dropdown. Is there a way to get Customer req...

• jira-service-desk

Service Desk Management  Where do we configure : Select System drop down for our custom applications in house we use.  

• jira-service-desk

I wanted to know if it's possible to create a ticket in JIRA SD from a chat conversation using the RocketChat solution (knowing that behind the chat there would be a bot). Many thanks in advance.

• evaluator-resources
• jira-service-desk

When adding a valid email account the following error code comes up after the timeout period   SocketTimeoutException: connect timed out   I have verified the credentials are correct ...

• jira-service-desk

I can't seem to find how to reset a service desk customer's password in the new UI, I've managed to find the page:  https://[orgname].atlassian.net/projects/[servicedeskprojectname]/customers ...

• cloud
• jira-service-desk
• user-management

We use Jira IT Service Desk forms. I wanted to know if there is a way to change the error message (that pops out) when a user does not select a check-box selection.

• jira-service-desk

When responding to an issue which is common , we would like to use template with a standard response. Does Jira has the ability to store these templates and use them when responding to an email throu...

• jira-service-desk

Hello,  A user is asking me to add filters to the service desk portal list of tickets. Right now I can only filtrer on open/closed/all states, created by, and projects.  Can this be...

• jira-service-desk
• portal

I've tried using JQL scripts to assign requests based on: >endofday <startofday and certain priorities Also where the time created is not withinCalendarHours() But neither works. Is there a...

• automation
• jira-service-desk

Hi, I would like to have an integration between Centreon and JIRA. Centreon is the monitoring tool of my inftratructure. JIRA + Insight are the workflow for Incident Management + CMDB.   I ...

• jira-service-desk

Hi, How can customers use the mobile app to submit requests? Is it even possible? in the works?  Thanks

• jira-service-desk

I am on Jira version  v7.6.2 and I don't see the checkbox to include sub-tasks in time tracking,  like explained here. Logging work on issues Is it gone or not available in the version I a...

• jira
• jira-service-desk