Jira Service Management

i have a service request that was excalted but now i do not see where I can mark the issue as resolved

• jira-service-desk

I've been using the automation rule to close issues waiting for customer info but I'd like to set the resolution field with a specific values- any suggestions? Thanks  

• automation
• jira-service-desk

In Service Desk when editing a Request type you can add links to the help text, [Google|http://google.com] but that opens in the same window/tab the user is currently in.  Is there a way to mak...

• jira-server
• jira-service-desk

Under my service desk project's customer notification for requests created it consistently sends out a "shopify" string.    I have gone to the request created Notification and viewed...

• jira-service-desk

I have a current service desk customer who I also am trying to set as a Service Desk agent/user. But at this point, I see him listed twice in the Service Desk customers. I can get him logged into J...

• jira-service-desk

Hi, We have moved our mail server from rackspace to office 365 and after moving the email is not triggered to support team. But the reporters get email acknowledgement once they created a ticket. I ...

• jira
• jira-service-desk

Dear all,    please help me out on this one.    all my customers cannot log in to the portal now it keeps loading forever even if they enter a wrong username, only admins can ...

• jira-service-desk
• jira-service-desk-server
• server

I have a customer community of 3,000+ customers.  How do I get all of these customers into Service Desk in one bulk import action?

• jira-service-desk

Hi all, I spent some time browsing, but couldn't find an answer to my question. Is there a way to customize the signup form for new customers? I would like to get to know more about new customers w...

• jira-service-desk
• jira-service-desk-server
• server

Hi Isn't possible to create an Issue from the "Jira Sevice Desk Portal" without a Atlassian-Account? Il tried with the following setting. But im must have a login.   THX

• jira-service-desk

Hi all,   I'm in the process of setting up our third service desk, which we're hoping to use to allow external clients to email directly to raise a ticket. Our current service desk setup ...

• cloud
• jira-service-desk
• jira-service-desk-cloud

I want to search for all tickets that do not have an "organization' set. Any JQL query that does not involve typing in every Organization individually?

• cloud
• jira-service-desk
• jira-service-desk-cloud

I want to setup automation for my team, and read some articles. when I try to set an trigger for "when issue keep in one status for some time", I can't find it. so I lookup in the website,links bel...

• jira-service-desk
• jira-service-desk-server
• server

Hi. I have the JIRA Service Desk version (3.5.2) and the  does not work correctly for me. Does not filtering correctly. can you help me please?

• field
• filter
• jira-service-desk

Hello,  I am struggling with unlocking pages, can I have permanent access to editing? 

• jira-service-desk

We are going to automatically create accounts for customers on Jira Service Desk. We also have Atlassian Access set up. What we are trying to achieve is: - for customers who already have an a...

• jira-service-desk

We have the same problem described here: https://community.atlassian.com/t5/Jira-Service-Desk-questions/We-couldn-t-verify-that-you-re-not-a-robot-Try-sending-the/qaq-p/877681   In the accepte...

• cloud
• jira-service-desk
• jira-service-desk-cloud

I am hoping to receive notifications in some way for when a ticket is close to breaching. I do receive notifications every time a ticket appears in our system, but I am looking for a way also receive...

• jira-service-desk
• notification

I have the most recent version of Jira Service Desk, and my manager is seeking a way to compare "Original Estimates" vs "Time Spent". Is this possible within Jira Service Desk? According to h...

• jira-service-desk
• jira-service-desk-server
• server

Hey Newbie question, I'm sure. Service Desk implementation. I cant find good examples for when should I create a single project for all my customers or a project for each customer. In our case...

• jira-service-desk

What are the advantages of using both statuses? If we get rid of resolved, does it create any issues? If we get rid of Closed, what are the repercussions?  

• jira-service-desk

How do you add jira software users as asignees when the task is created

• jira-service-desk

Hi, I like to modify the approver during the waiting for approval. As a Service Desk Agent, there should be the opportunity to enable additional people approving a request in case of the ordinary a...

• approver
• jira-service-desk
• jira-service-desk-server
• server

I've recently created an abundant list of components to a project, and since it's quite a long one, I want agents and customers to be able to easily search components. The problem is, that the sea...

• jira-service-desk

Hello, we have the Jira version 7.0.11 and service desk version 3.0.11 and we have configured the backup through the Jira service desk application under services , however the backups and attach...

• jira-service-desk
• jira-service-desk-server
• server