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New UI - reset portal only customer password

Eugene Tsang
Eugene Tsang
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April 12, 2018

I can't seem to find how to reset a service desk customer's password in the new UI, I've managed to find the page: 

https://[orgname].atlassian.net/projects/[servicedeskprojectname]/customers

Which is where I would expect to see it, but can only reassign roles and delete the user?

 

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Mikael Sandberg
Mikael Sandberg
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April 12, 2018

You have to go to the Site admin, it is under Jira Service Desk, https://[orgname].atlassian.net/admin/jira-service-desk/portal-only-customers

From here you can click on the profile and change the password.

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Joe Pakenham
Joe Pakenham
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March 5, 2020

Top banana. Thanks Mikael.

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Deleted user October 29, 2020

could not find it in Settings, however good old 'google' search found this thread.  It worked a treat.  Thanks Mikael :)

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Joshua Keele
Joshua Keele March 5, 2021

I am having the same issue. However when I try to navigate to the link I get "We can't find the page you're looking for."

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Jason Giddy
Jason Giddy
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March 17, 2021

same issue here

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Saso Lipic
Saso Lipic
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April 8, 2022

Link to customer management is here:

https://admin.atlassian.com/s/fcf16b7d-d7ff-4a3a-b2fb-baee687526af/jira-service-desk/portal-only-customers

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