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Editing the customer notification email sender display

Nick Lindsay
Nick Lindsay
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April 13, 2018

Does anyone happen to know of a way to edit the customer email notifications in Service Desk (Server, v3.10) so that the agents name isn't displayed?  

For example say Todd Buttersworth is the agent and he's using a JIRA account tied to the email address Support@Domain.com.  When Todd updates a ticket in Service Desk the notification then displays the sender as "Todd Buttersworth <Support@domain.com>".  I'd like to have it set so only the email address is displayed.  

I filed a support request and unfortunately the Atlassian Support team was unable to provide a solution at this time and suggested I try posting here.  

Thanks!

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Nabil
Nabil
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 19, 2018

Hi Nick,

At the moment it is not possible to remove/change the sender name. We have a feature request for it at https://jira.atlassian.com/browse/JSDSERVER-2381 

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