JSD mobile app for customers?

[Romer Ventura]

Hi,

How can customers use the mobile app to submit requests?

Is it even possible? in the works? 

Thanks

[Nabil]

Hey Romer,

Currently the app only works for JSD -> https://confluence.atlassian.com/cloud/blog/2018/04/atlassian-cloud-changes-apr-2-to-apr-9-2018#AtlassianCloudchangesApr2toApr9,2018-jira.service.desk specifically for IOS but only works for agents now.

Feature request to introduce the ability for customers to be able to use it too can be found at https://jira.atlassian.com/browse/JSDCLOUD-152

[Meg Holbrook]

Thanks Nabil! Totally forgot about the iOS version of JSD.

[MobilityStream]

Hi,

Try out Mobility for Jira Portal. You not only get the leading Jira Service Desk Portal app but also a great Jira Server/Cloud app for agents including queue/approval functionality. 

Mobility for Jira Portal - Apple App Store

Mobility for Jira Portal - Google Play Store

Mobility for Jira - Atlassian Marketplace

We hope this helps.

- The Mobility Team

[0xAlm0ck]

Good afternoon.
I am testing the application.

Can it have the option of translation into Spanish?

Thank you.

[Mohamad Alhajj - Infosysta]

Hello,

To allow your customers to submit requests using a Mobile app.

You can check our newly released mobile app Mobile for Jira Service Desk Portal which provides almost all the functionalities needed by your customers.

You can find our app by following the below link:

• Play Store
• App Store
• Atlassian Marketplace

Hope this could help,

Regards,

[Madhulika]

Hi Mohamad,

I am not able to create Ticket. Its throwing error " Unable to connect. check your internet connection" even though my mobile is connect to internet.

How to fix this issue?

Thanks,

Madhu.

[Meg Holbrook]

Hey Romer, 

This functionality is not available for customers in the mobile app as far as I am aware. 

If your desk accepts email requests, this will likely continue to be the best way to submit with a mobile device. 

[Meg Holbrook]

Should clarify that there's no JSD mobile app (Only the general JIRA app) Is this the one you're referring to?

[Romer Ventura]

No, i was looking for customers to be able to submit request via the app, but they cant login with it. I guess the mobile site can work

Thanks