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duplicate message when reply from customer in helpdesk

Eddy Dickens
Eddy Dickens April 13, 2018

Hello guys,

 

When i reply on a reply given by a servicedesk user, as a Jira Watcher(customer) this happends. i get 2 messages in one message(See screenshots). Maybe it has something 2 do with the notifications.

Can you guys please help me out with this?

 

Best regards,

 

Eddy

notif.png2 messages in one reply..png

 

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Tzu Hau Chai
Tzu Hau Chai
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 15, 2018

Is it possible that you had configured two mail handlers for your project? Check these two locations:

  • JIRA Administration > System > Incoming Mail
  • Project Settings > Email Request
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