How do I edit a Customer in Service Desk

[Conor Mongey]

i created a customer using their email address.  I would like to add their full name to the profile.

Apologies. I couldn't work out how to do this and i couldn't find any documentation

Many thanks

[wdburgdorf]

I only started using Service Desk. If there's no way for me to edit client data, there's no point for me using this at all. I wonder how this is usable for anyone really ...

I need to be able to change all data, name and email.

[Avin Garemogg]

Something has changed because we were able to change the custoner name in the past but now there is no access.  Its quite unworkable, I think its time to change to another provider because there is no help from Atlassian!!

[Larry Barker]

I agree 100%.

[Nicolas Dougall]

Hi guys,

I think you can edit Customer names in the Administration portal.

Under Jira Service Desk > Actions > Edit full name.

[Avin Garemogg]

Hi Nicolas,

Dont have an actions menu or option directly under Jira Service Desk, can you let me know where you found this Actions item from?

Many thanks

Avin

[Deleted user]

HI @Conor Mongey,

Are you using JIRA Service Desk cloud? If so, you either need to request that the customer change their full name via https://id.atlassian.com/profile/

OR 

If you are using identity Manager, see this issue for details. Only users with a verified domain email address can be altered by the admin now.

https://community.atlassian.com/t5/Questions/how-can-a-full-name-be-changed/qaq-p/169867

https://community.atlassian.com/t5/Jira-questions/JIRA-How-do-I-change-the-full-name/qaq-p/142554

Hope this helps 

[Conor Mongey]

Thank you

[Larry Barker]

This is ridiculous! What on earth is Jira thinking? One of the discussions recommends using Chrome's developer tools to manually change the value of the input field. What a joke.

[MDCTECH Service Desk]

I agree ... it used to be there and now it is just gone ... a simple to task to administer customer account details is no longer ... all the customer portal accounts we have added to our Jira Service Management project since the page disappeared now just have the default email address as display name and nowhere to set any access password ... which makes our portal useless for newly enrolled customer accounts ... ridiculous indeed! 🤦‍♂️

[paulcreedy]

I am also looking to be able to change the name of a customer who is there with their email address.

Did you find a way to do this?