Is it possible to use customer request type for two dimension reports in Jira Service Desk?

[ssuhas91]

I am trying to create a two dimension report and a Pie chart for Jira Service Desk Dashboards. I am unable to see Customer request type field in the dropdown.

Is there a way to get Customer request type field for two dimension report and a Pie chart reports?

Thanks in advance,

Suhas Shastry

[PhilSpo]

If you want a free workaround do the following:

Create a custom field. (Call it something like 'Service Desk Request Type')

Create it as a Text Field (single line)

Now in your request type setup in your Service Desk, add the field into each of your request types.

Make the field 'Required' and 'Hidden' and pre populate it with the name of the request type.

This way each time a new ticket it logged, the Service Desk Request Type field will be stamped with the name of the request type for that ticket.

You will then be able to do JQL reporting/dashboards with this field.

Cheers

Phil

[Matt Lane]

Ew gross... but well done for making the suggestion Phil.

[Mert Karadağlı _ Köstebek Teknoloji _]

You can use app Toolbox for Jira Service Desk to use Customer Request Types and Request Groups as Statistic Type at JIRA Dashboard gadgets with new custom field types listed below

• Statable Customer Request Type

• Statable Customer Request Type with Group

• Statable Customer Request Group

[Christopher Jaksch]

Hi @ssuhas91,

seems like it's not possible yet: https://jira.atlassian.com/browse/JSDSERVER-1914

Maybe you want to try out an add-on for it: https://marketplace.atlassian.com/plugins/com.qotilabs.jira.rich-filters-service-desk-dashboards/server/overview

Hope that helps!

Best
Chris (STAGIL)

[ssuhas91]

Hi @Christopher Jaksch,

Thanks for your response. I feel this this should be a required field for most of the dashboard report since this is a default system field.

Is there a way to request Atlassian team to help us with enabling this field for dashboards?

Thanks,

Suhas

[Christopher Jaksch]

Hi @ssuhas91,

I agree with you.

You can vote for the feature and start watching and comment the it here > https://jira.atlassian.com/browse/JSDSERVER-1914

Best
Chris (STAGIL)

[ssuhas91]

Thanks Chris. I did. Thanks for guiding me.

Regards,

Suhas