Does Jira Service desk has option to store templates

[Sushmita Dutta Pant]

When responding to an issue which is common , we would like to use template with a standard response. Does Jira has the ability to store these templates and use them when responding to an email through Jira with template rather than typing same thing again and again.

[Patrick Löffler · Accepted solution]

I think you are searching for "canned responses".

The Feature is released in Service Desk 3.7:

https://confluence.atlassian.com/servicedesk/jira-service-desk-3-8-x-release-notes-936509559.html

Maybe this Add-On could be helpful:

https://marketplace.atlassian.com/plugins/com.spartez.jira.plugins.commenttemplates/server/overview?_ga=2.160645182.2003252178.1523458142-617612636.1515150270

[Sushmita Dutta Pant]

Yes, this is cool, exactly what I needed. Thanks.