Jira Service Management

Hi,  I am testing the csv project import for cloud service desk and received message that project and issues imported successfully. Next, I would like to validate and check my data whether succ...

• import
• jira-cloud
• jira-service-desk

Hello, I was about to go live with a Server to Cloud migration and hit a annoyance.   Our Server instance is configured to interact with Windows Active Directory so all of our internal use...

• jira-cloud
• jira-service-desk

Hi there, I would like to re-create this google form in the customer portal so end users can submit their information: https://goo.gl/H61BVc How would I do this? I do not find this system to be in...

• jira-administration
• jira-service-desk

We are in the process of implementing Service Desk. We have SLAs set up and working, however we can't seem to have the SLA info displayed to the user when they create a ticket. We are using the cloud...

• cloud
• jira-service-desk
• sla

We currently have some High level customers that we would want to set a tighter SLA tun around for is this possible to achieve in Service Desk? For example most of our customers we would want to set...

• jira-service-desk

Hi, I'd like to add people to groups to be "approvers" but apparently, I'm not able to see the view properties button on my workflow as below: https://confluence.atlassian.com/jirakb/how-to-limit-e...

• jira-service-desk

Hello Atlassian team,  I'm attempting to migrate data via a CSV file and set the organization based on a single column "Organizations". If I add the organization by name, I get the follo...

• jira-service-desk

I am trying to build a request form for new server builds and I need to do a field lookup to vmware to ensure the VM name is not in use when a customer puts in a suggested server name. (forget for a ...

• jira-service-desk

I want to enable keyboard shortcuts for customers accessing a service desk portal.  How do I turn it on?

• jira-service-desk

I 'm rolling out service desk to my customers at the moment.  One question on the customer portal : if a customer drags and drops an attachment into comment box, it automatically adds (sends com...

• jira-service-desk
• jira

I can't assign an issue to other user although I can browse their name.  I am an administrator of the project. I set permission to "anyone group" for "assignable user", "assign issues" and "br...

• jira-service-desk

Hi, Jira service desk users are unable to login into the service desk customer portal.   And there is no more option called "Service Desk Customer - Portal Access" to grant the permission acc...

• jira-service-desk

Greetings, Is it possible to send custom automatic email on issue transition to the reporter? For example, I need a custom automatic email sent when an issue transition to "Waiting for customer" st...

• jira-service-desk

Greetings,  We recently migrated our JIRA from server to cloud, updating from 7.3.6 to 7.9 before migrating. Our email template was broken before the migration, but I was hoping it might get fi...

• jira-service-desk

In our Jira setup the ability to create issues from emails is currently broken. How can I find the custom_field_10119 an re-map it correctly?

• email
• jira-service-desk

Hi Team,  We have installed atlassian-servicedesk-3.11.1-x64.bin on VM box with Linux OS Red Hat Enterprise Linux Server release 7.4, which has dynamic iPaddress, where able to access the web u...

• jira-service-desk

When an agent or customer clicks on a KB article the page displayed is the title and loading, and that's it. Please help?

• confluence
• jira-service-desk

We'd like, in Jira SD, to be able to use the Jira issue key (ABC-123) as an RMA number when we are asking customers to return some products to us.  This will keep everything in one system. Howe...

• jira-service-desk

We're setting up Jira SD for the first time.  Our use case is for external customers who will be submitting requests via email only (we're migrating from Zendesk).  They do not, and should ...

• jira-service-desk

Hi Team    I would like to use my own domain URL for Service Desk Portal. Is it possible and if yes How do I go with it?   Thanks  Temur

• jira-service-desk

When setting up access for clients to your Service Desk, a user can share their issue with others. One of the options is "Other customers in their organization". How is "organization" identified or d...

• jira-service-desk

Hi Team  I am trying to create Linked issue from Jira Software to Jira Service Desk without luck. Can you point me to right direction please?   I can create Linked issue from Jira Servic...

• jira-service-desk

I am attempting to add fields that are available in our tickets to our Customer Support Request field - weeverapps.com/support. The below screen shot shows the visible fields. When I select "+ Add a...

• field
• issue-type
• jira-service-desk
• link
• request

Is there a way i could find out where this text is stored as we want to edit it or potentially remove it.  It is on the front end portal page which says 'Dont have an account'..  is it in a...

• jira
• jira-service-desk

  Hi   Is there any way to add icon for Request Group in Customer Portal?    

• jira-service-desk