Incoming Mail POP/IMAP Mail Server SocketTimeout

[Joseph Laque]

When adding a valid email account the following error code comes up after the timeout period

• SocketTimeoutException: connect timed out

I have verified the credentials are correct in other test tools, but when plugged into Jira's system mail settings they do not function.

[Shannon S]

Joseph,

Is there anything in your logs that might give a hint as to why it's timing out? Do you host your own email server or is it with a 3rd party provider, such as Gmail?

Please also confirm your Jira version.

Thank you!

Shannon