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Incoming Mail POP/IMAP Mail Server SocketTimeout

Joseph Laque
Joseph Laque
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April 12, 2018

When adding a valid email account the following error code comes up after the timeout period

 

  • SocketTimeoutException: connect timed out

 

I have verified the credentials are correct in other test tools, but when plugged into Jira's system mail settings they do not function.

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Shannon S
Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 13, 2018

Joseph,

Is there anything in your logs that might give a hint as to why it's timing out? Do you host your own email server or is it with a 3rd party provider, such as Gmail?

Please also confirm your Jira version.

Thank you!

Shannon

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