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Jira Service Management
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I wanted to know if it's possible to create a ticket in JIRA SD from a chat conversation using the RocketChat solution (knowing that behind the chat there would be a bot). Many thanks in advance.
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When adding a valid email account the following error code comes up after the timeout period SocketTimeoutException: connect timed out I have verified the credentials are correct ...
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I can't seem to find how to reset a service desk customer's password in the new UI, I've managed to find the page: https://[orgname].atlassian.net/projects/[servicedeskprojectname]/customers ...
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We use Jira IT Service Desk forms. I wanted to know if there is a way to change the error message (that pops out) when a user does not select a check-box selection.
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When responding to an issue which is common , we would like to use template with a standard response. Does Jira has the ability to store these templates and use them when responding to an email throu...
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Hello, A user is asking me to add filters to the service desk portal list of tickets. Right now I can only filtrer on open/closed/all states, created by, and projects. Can this be...
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I've tried using JQL scripts to assign requests based on: >endofday <startofday and certain priorities Also where the time created is not withinCalendarHours() But neither works. Is there a...
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Hi, I would like to have an integration between Centreon and JIRA. Centreon is the monitoring tool of my inftratructure. JIRA + Insight are the workflow for Incident Management + CMDB. I ...
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Hi, How can customers use the mobile app to submit requests? Is it even possible? in the works? Thanks
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I am on Jira version v7.6.2 and I don't see the checkbox to include sub-tasks in time tracking, like explained here. Logging work on issues Is it gone or not available in the version I a...
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Hi, I'm trying to setup my Jira service desk, I can send emails from Jira and the configuration also seems to be fine (test email connection is ok). But still incoming mails don't create a request. ...
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Dear community, I would like to setup automation rules so I can have different request types for email based requests. The logic would be the following: - setup a single email address fo...
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Hallo Team, I have renewed my licences for jira software and Jira Service desk I have updated and upgraded my jira software and service desk,Licence has been updated for jira sofware but for the Se...
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Can the Comment (public and internal) or status buttons be moved around so their position is more convenient? For example we had a user in error click the Share with Customer rather than the I...
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How to filter requests from Jira`s web form and customers emails into the right service desk queues?
I`ve set up the service desk and have created different queues for Support, sales, requests etc. Our customers will be able to send us requests from their own emails. but when they send to eg. sales@...
747 views 3 0 Deleted user April 12, 2018 -
I want to access Jira Service Desk using our company domain name not using an IP address with a ports number e.g. from IP:8080 to helpdesk.company.com. How do I do that ?
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Following the initial deployment of Jira Service Desk, to a limited user group, we are receiving reports of poor logon performance and with users repeatedly seeing “502 - Web server received an inval...
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Hi, I'm using the server version of Jira, but I'm currently trying out the Cloud version which I find a bit different. I can't seem to turn on the Rich editing like in the server version, I have rea...
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So we have just moved over from server based Jira to Cloud. I can't see how I email a client and copy in others from a ticket - where has the "email" button gone"? I can see the edit auto...
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Hi, maybe i missed something: everytime when a new person mails our support, a user/agent got created for that person in the system. that is not what we want. We have 3 support agents, so the licens...
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I realized that in the recent version I can disable the welcome message (https://jira.atlassian.com/browse/JSDSERVER-1708). Well, I actually just want to change the subject and text. Is this really ...
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We are using the JIRA Customer Portal We have a client where the Manager of the organisation wants to see all Requests raised by their Organisation but the staff should only be able to see their own...
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This was an issue before I hope you can see it in my history. I did what was asked but I did not see any improvement when I finally upgraded. Is there some way you can do this for me? Techni...
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Scenario:- 1. We have two customers who are using Service now and BMC, third customer is using JIRA service desk. But for our internal use we want one platform that is JIRA service desk and we...
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I see this new feature in JIRA that shows all the notifications for a user and option to mark it read under https://example.com/home/notifications This is helpful and I would like to see if th...
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