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Jira Service Management
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I need to edit the customer approver notification but the smart value does not work. what is smart value for the custom field and other. here's my template
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Dear All So my team is reviewing our queue in our service management and found an issue that is reported by a user named "Jira Spreadsheet" I tried to check who that is but can't found an...
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Hello! We're rebuilding our asset management system from scratch using Jira Assets, and I wanted to get the community's opinion on something. The scenario is this: A user submits a...
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Using this reference link <a href="{{issue.url}}">View Request</a>, the customer is supposed to be redirected to the Customer Portal, but what happens is the user is taken to the Agent Po...
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I'm setting up a virtual service agent for our help desk. I've activated the VSA, and it is now viewable in our portal for confluence users that are logged in. I've set the Help Desk to open ...
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Hi all, having a bit of trouble on this as I'm not great on APIs I'm using api.opsgenie.com/v1/services to create a Service, but I'm confused in a few areas with the migration changes thats come in...
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The Microsoft Teams Administrator's permission window I am the TEAMS Admin! Why won't my login work?
The Microsoft Teams Administrator's permission window I am the TEAMS Admin! Why won't my login work? It just takes me through the MS authenticator steps. I bet it works with no issues ...
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In JSM, we have teams that are a mix of FTEs, vendors and interns. I would like to be able to query and report on a specific subset of people (i.e. FTE) on the "Assigned Team" w/out listing each pers...
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Hola comunidad! Tengo el siguiente problema.. Por ejemplo en un issue MDS-1 estoy vinculando otros issues MDS-2 y MDS-3, Mi intención es que al comentar en MDS-2 o MDS-3 este comentario también vea ...
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Hi all, I am currently working on setting up JSM at my organization and noticed something weird. In this screenshow, the "Set up a Cybersecurity Training" request type is shown twice. ...
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Hi, I am currently on the Standard tier but was previously subscribed to the Premium plan. I noticed that Atlassian has announced upcoming changes, which include moving some features from the Stand...
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Hi all, I am stuck with this. I was recently noticed by some users that they have never seen the dropdown window that suggest participants once a request is created in the portal, in the request typ...
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We have multiple product lines each with their own branding (i.e. icons, color schemes, etc) A long time ago, we set up our customer facing portal, and now we're looking to change the icon on the ...
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Problem to solve: A new customer ticket is created and assigned to a tech. IT contains all of the relevant incident/support information. Tech needs to maintain control of the ticke...
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Hello There, I have ask to add custom field (Assignment Group) for the operations can be done during bulk issue edit. Can we configure the operations that can done during the bulk edit of issue. ...
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Hello, I want my customers to send email request without registering to Atlassian. Right now, when they send an email to the connected email account, they receive an Atlassian email asking them to c...
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Jira I have Jira-Slack and Jira-Infobip integration. I want to open a Jira issue via Slack and Infobip. However, cutom fields of Select List type do not appear. Text type custom fiel...
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...heckMitigationField = getFieldByName("Mitigation in place?") def ShowMitigationTextField = getFieldByName("Explain Mitigation") CheckMitigationField.setRequired(true) if(CheckMitigationField.value == "Y...
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So I am currently creating tickets through the API using the Issues post endpoint. I have everything set right and the ticket is created as a service request. But I want to select a certain service r...
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Hello, Got error with automation, when try automation send notification to email. I will add photos to understand situation. For short example. I will try make that automation look ...
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Hi there, I'm a new Jira admin and my supervisor asked if the following is possible: I recently made three dashboards for our developers, each a little different to accommodate the individual...
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Please share some steps to created this rule and when we commented the issue the notification should go to cc list as well.
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Is it possible to turn on full-text search on customer portals somewhere? Currently, customers can only search for existing issues by whole word. Thanks for the advice.
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Hey, I have the problem that customers cannot create requests via the service portal without having to create an account. Do you have any idea how I can fix this problem? It should be possible for c...
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Discrepancies in User Picker Accessibility: An Examination of Custom Field Anomalies Across Collabor
I find myself grappling with an intricate quandary involving a custom field classified under the user picker modality. While my own interface allows for the successful selection of users within this ...
Atlassian Community Events
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| Thursday | ||
| July 11, 2025 4:42 AM PDT | ||
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| June 20, 2025 12:16 PM PDT |