Suggestions don't appear on my issues (issuetype Support)

[Antoine de Wasseige]

Hello,

I've enabled Suggestions on 2 of my projects and it only appears on the one using the issue type "[System] Service Request", not on the one using "Support".

Is there any other way than changing the issue type for it to appear ?

Thanks!

[Marc - Devoteam · Accepted solution]

Hi @Antoine de Wasseige 

Welcome to the community.

As stated on enabling the feature;

"Use suggestions to help your team gather context quickly and act on suggested actions. Powered by Atlassian Intelligence, this feature is available for service requests and incidents only"

So no this can't be on other issue types then service requests or incidents.

[Antoine de Wasseige]

Thanks for the answer, that's exactly what I was scared of.

Any plan/roadmap to change that in the future ?

Thanks!

[Marc - Devoteam]

Hi @Antoine de Wasseige 

You can look at the roadmap here, https://www.atlassian.com/roadmap/cloud 

Be aware the on the community most members are not Atlassian employees, but just Atlassian product users