How to assign tickets automatically to a priority group

[Hava Salit]

Hi All, 

I created priority groups to align with the different support teams for different products we have. in order to be able for customers to open a specific ticket to a specific group and allow this ticket to be automatically assigned to a specific user in this group
I added a custom field name "group" to my ticket form and even created an automation saying that according to the group selected in the form the ticket will be assigned.
However, I cannot seem to think of a way on connecting those to the priority group

any ideas?

[Jack Brickey]

Hi @Hava Salit , so you can't set the assignee to a group as it is intended to be a single user. What you could do is use your custom field to create unique queues that the various priority teams could focus upon.