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how can i change for my SLA to not count it when the ticket is on pending mode? basically when i m

how can i change for my SLA to not count it when the ticket is on pending mode? basically when i m

how can i change for my SLA to not count it when the ticket is on pending mode?

basically when i move the status from in progress to pending (wating for user or 3D party etc) i dont want i to count on my SLA .... how can i change that?

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Just follow this article, and configure SLA to your needs: https://support.atlassian.com/jira-service-management-cloud/docs/set-up-sla-conditions/

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thanks that worked!

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Like • Lucas Modzelewski _Lumo_ likes this

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Hi and Welcome,

in your SLA you can setup when the time counting is paused. Screenshot 2025-03-09 091508.png

BR
Kai

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how can i change for my SLA to not count it when the ticket is on pending mode? basically when i m

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