How to set up different customer in a service project

[Pascalle Leeuwerink]

Ist-Situation

We have a service projects where our customers can raise customer issues. 

Objective

We want to add more customers. 

Conditions

• The different customers are not allowed to see each other

What we did

• Added per customer an organisation
• Added users ("add customer") to each organisation

Problem

We are not able to test it. We have added several test users, but non of them have access. 

The was we tested: 

1. clicked on channels
2. opened the portal in separate tab
3. logged in with a test user
4. message was displayed that user does not have access

Setting of the project:

[Rob Mkrtchian _CAIAT_US_]

Can you make sure the user that you invited has received an invitation and you have accepted? If you have just logged with invited user without accepting the invitation, that might be an issue.

[Nikola Perisic]

Welcome @Pascalle Leeuwerink 

You can add as much as customers you can want to your JSM project. The question is: do you need the customers outside of your organization as well, or only within your organization?