Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
I would like to automate actions when an alert is triggered on Jira Alert Manager. Specifically, I want to automatically create an incident from an alert received through our internal...
-
On the PDF added into the request form with all the information in the request, the top line states the date and person who created the ticket. Is it possible to add something s...
-
We have a number of customers that are being bought out by larger customers, these smaller ones still trade independently, however the new owners now would like to be able to see all the tickets in o...
-
Hello, What are the key parameters that are considered while migrating projects from JSM to Jira software, also do my data gets affected while migration. Thanks in advance!
-
Hello team, I could really use your help to find a workaround to my issue described below. What I want to achieve here, is to allow only a specific group to have access to "customers" and maybe "Ap...
-
I am trying to apply setting in my project, I created multiple components and in that I want one component not able see other all components issues
-
I need to create multiple Asset objects using a JSON response. My JSON response is similar to below. This only create the object for first JSON object. What am I doing wrong? "status":&n...
-
I am currently using the trial version of the platform and am experiencing a few issues: I cannot find the SLA (Service Level Agreement) option in my portal. My workflow is not functioning as expe...
-
I am new to jira... and setting up jira service desk , email requests coming from 2 diffrent emails in TODO, i created two swimlanes one for IT support and other for application support but i...
-
...sing AI for VSA to configure your AI to be more specific in searching. And not just with intents. And this configuration will be viewable internally, not to the public (meaning not to add it in the a...
-
I am trying to add admin@neuralconnexion.com to create tickets from this email but its giving error Unfortunately JIRA couldn't connect to the mail server. Here is what the mail...
-
Hi there, Now I know this isn't correct as I am just basically bashing this together trying to see how it might hang together. I have a scheduled task that is filtered by a JQL statement. Wh...
-
We've noticed today that when a user clicks on a CRT from the Help Center that if they click on the breadcrumb to take them to the portal it routes them to a page that suggests random KB articles and...
-
We're beta-testing our platform and receiving a lot of feedback from beta-testers in the Queues section. I am keeping an eye on this portal and assigning the testers' feedback to our product manager....
-
Overview I work for a warehouse automation company, and we install hardware and software at many dozens of customer sites around the world. Each one of our customer sites runs on a completely ...
-
I have an Assets custom field that references a selected object and displays some specific attributes for that object when viewing the issue. Is it possible to display the attributes in columns in a...
-
-
Hello, I am creating a series of automations that make tickets for a team, and was thinking of adding a step to email the customer a list of the issues created. From what I have read that seems poss...
-
Would this be the correct way to target the service request type 'emailed request' in JIRA automation for a IF statement? First value* (required): issue.Request Type.name &n...
-
Is there any way to figure out what is causing the delay of issues being created through email? Everything was fine until this past Friday, but since there has been a delay of hours and days. The del...
-
I am trying to interact with Okta API workflows. One of colleagues has written the workflow to accept: { "email": {{email}}, "department": {{department}}, "title": {{jobtitle}}, &n...
-
Hello, I created an automation that creates subtasks, I would like that when the subtasks of the current problem (same project) are completed, the main issue is moved to the next status. Is i...
-
I currently have an export going from a projects calendar in JSM to Google calendar. 1. How often does synching happen to push new updates from JSM to Google? 2. Does synching only happen 90 ...
-
Hello, recently we updated customer permissions in JSM. due to which for one of the project Widget functionality is affected. so basically we removed all access from Global setting JSM >> Cust...
-
Si bien tenemos validaciones en las transiciones de los workflows ha pasado que al editar un ticket se pierden ciertos datos previamente cargados Es posible agregarle una validación a la panta...
Atlassian Community Events
| User | Count |
|---|---|
| 34 | |
| 17 | |
| 8 | |
| 8 | |
| 8 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| 7m ago | ||
| 3 hours ago | ||
| 8 hours ago | ||
| 9 hours ago | ||
| Thursday |