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Jira Service Management
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Hi, What i would like to create is the following. I would like to automatically link tickets together automatically that we receive via e-mail and creates tickets. Summary text is different but ...
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Hi, Is there any way to send On-call schedule starts notifications via webhook ? we have chat tool and my team want to receive schedule start information in this chat. so i need...
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Hello Community, we want to increase the min/max values for the database connection pools using Docker environment variables instead of the dbconfig.xml file. However, the min/max values are not bei...
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Hi all, We have the following use case in JSM: A Member of our organzation (registrated user) creates an issue in the portal on behalf of a customer who is not registrated. The customer should re...
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I installed the Discovery agent on a device, ran a Discovery scan for the same device, and exported the both data to the cloud using the cloud export feature. Will this process create separate object...
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hello! I wanted to know if it is possible to restrict the permissions of an specific group of us users to specific projects in jira cloud. The thing is that we need to let them add comm...
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Hello! I've been spending an absurd amount of time on troubleshooting this. I have a parent category called Networking with sub categories Switches, Access Points, Firewalls, etc. When I create an...
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I have set up reports to measure MTTR and % Met (vs Breached) of Incidents. I run into a problem where the current day (e.g. today Oct 16) will show a handful of incidents that were Resolved an...
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What is the best way to attach a completed form to an automated email to be sent to a group of executives for review. I want to send an email response through Jira and attach the completed form. Is t...
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We have two software applications with embedded JSM feedback widgets. The widget on Platform A is routing feedback to Project B, but we want it to go to Project A. How can we fix this issue? A...
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I am trying to review all board timelines for a master project but when I click on the master board, only data I manually added is what I see. If I click one specific board, I can see the timel...
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Hello, is it possible to create a dashboard natively in Jira or Confluence where I can view all tickets that were created and completed by day of the week? In addition to this view, I would like to c...
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Hello I 'm searching for help: one of our account used to create SR via API is said to have no permissions to do so. It can create SR via the portal or directly on the site ; Wh...
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Want to see what other people feel about the requirement to be on JSD Premium in order to support multiple help desks (the ability to have separate branded Help Desks)? We were excited to see that...
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When customers are submitting a request via mobile app, they can not add the "Description" in the first attemp. They need to submitt the ticket and then they have to EDIT ...
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Hi Community, I was wondering if there are currently any Jira tools in placed where a user submit some documentation to train the AI how to respond to tickets once created, that way there can ...
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Hi to everyone! We are using Service Desk as tool for out agents to ask help for some tasks which they were not able to resolve by themselves. Now we are looking into add some chann...
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...he issue I'm running into is that, while I can get the current value using {{object.SOX}}, I can't get the automation to recognize the previous value. If someone updates SOX from "False" to "True" for e...
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Hello, I’d like to find a way to trigger a webhook only when a specific user creates a comment on a ticket. Preferably without automation rules. Thank you, Adam
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Hey I have been asked if it is possible that Jira Automation could be used, so that when a user is tagged in a request (Not necessarily the Assignee/Reporter). If this could then also be forwarded t...
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Hi, I added a IT service desk general type project, I have a custom workflow that is added, but I cannot change the name of the status to match my workflow on Boards. Nothing comes up when I click t...
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Hello I am attempting to create a global automation that triggers when an Assets Object is created. Currently the trigger doesn't trigger for me. This is my very simple automation: I have...
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Hello Does anyone know why it says that there are no more agent slots remaining when I just have two people here? Is there some other place that an agent account can be hiding that I do not know of?...
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How to copy executed test cases with attachment from one project to another project
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...ame": "Résumez le problème", "description": "", "required": true, "v...
Atlassian Community Events
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| 40 | |
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| yesterday | ||
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| Thursday | ||
| July 11, 2025 4:42 AM PDT |