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Community resources
Community resources
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Jira Service Management
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What are some unique ways you are allowing customers in JSM to reopen a ticket? We are building out from the ground up and we can use the traditional "reply with reopen" but we wanted to get unique s...
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Without having to pay for a 3rd party app that charges per agent, I need to see if there is a way within Jira to export a full list of customers from a specific project or at the very least filter cu...
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Hello all, I have been working with Discovery to automate our Assets. With the Discovery process I noticed that attributes can be associated with multiple objects for example CPU or Network Interfac...
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How to manage contracts in Jira to be able to get notified by email when there is a renewal coming soon ? What we have so far : New Schema for contracts created in Jira Contracts created ...
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Hi, from an application I receive a list, either as csv file or just a list to copy to your clipboard. For all assets within that list, I want to edit an user attribute from those assets to the repo...
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We usually raise a help desk ticket in Jira, in some cases issue is global and this ticket needs to be access many in a group to know the updates. How this can eb achieved without shar...
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I wanted to add Atlassian Assist to Slack - but I keep getting redirected to an other Atlassian URL when I click on "add to Slack"... any ideas?
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Hi there, We have recently moved from Starlink to a back local ISP in Suriname And it seems we can no longer access our jira cloud instance it-nvholsu.atlassian.net Below we...
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Hello, I would like to create a simple autoamation creating an idea in JPD when the change requests in service management switch to a specific status It seems it's not recognizing the s...
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I want to change the text and layout of the build in notifications. How can I do that?
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Hello, I am trying to update an assets object with the information of Jira customfields with scriptrunner HAPI. Some of the attributes can hold multiple values. I I have the code that works for exam...
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Hello, Our team uses multiple tools along with Jira. Each tool has a separate monthly cost. We want to centralize this process using Jira or any other Atlassian tools. Can you please give recommend...
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Hi, I'm currently developing a Jira app using Atlassian Forge, and I am having trouble integrating Twilio's WhatsApp API. I'm trying to send WhatsApp messages from Jira using Twilio, but my current ...
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Hi all, I'm not sure if I'm understanding this incorrectly, I looked at here: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/ And I can see that you can use...
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Hello Everyone, i am rather new to Jira and we are newly implementing jira service management for our servicedesk work. currently when i am creating a Requesttype i am using a form and the onscreen ...
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Hi, I've used Tenable Vulnerability Management's Jira plugin to send vulns over to Jira Cloud. However, the Jira Priority does not match the Tenable Severity. Any idea how to resol...
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I have the same question as in this comment, and he is not being answered https://community.atlassian.com/t5/Jira-questions/How-can-I-create-an-auto-reply-when-a-ticket-is-created-in-Jira/qaq-...
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Hi, What i would like to create is the following. I would like to automatically link tickets together automatically that we receive via e-mail and creates tickets. Summary text is different but ...
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Hi, Is there any way to send On-call schedule starts notifications via webhook ? we have chat tool and my team want to receive schedule start information in this chat. so i need...
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Hello Community, we want to increase the min/max values for the database connection pools using Docker environment variables instead of the dbconfig.xml file. However, the min/max values are not bei...
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Hi all, We have the following use case in JSM: A Member of our organzation (registrated user) creates an issue in the portal on behalf of a customer who is not registrated. The customer should re...
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I installed the Discovery agent on a device, ran a Discovery scan for the same device, and exported the both data to the cloud using the cloud export feature. Will this process create separate object...
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hello! I wanted to know if it is possible to restrict the permissions of an specific group of us users to specific projects in jira cloud. The thing is that we need to let them add comm...
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Hello! I've been spending an absurd amount of time on troubleshooting this. I have a parent category called Networking with sub categories Switches, Access Points, Firewalls, etc. When I create an...
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I have set up reports to measure MTTR and % Met (vs Breached) of Incidents. I run into a problem where the current day (e.g. today Oct 16) will show a handful of incidents that were Resolved an...
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