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KB Article - Public Access

Bibin Mohan
Bibin Mohan
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March 8, 2025

I have created a few KB articles and would like to offer them as publicly accessible documents. Is that possible with service management?

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John Funk
John Funk
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March 8, 2025

Hi Bibin - Welcome to the Atlassian Community! 

Sure you can do that. Here is some guidance. You would grant Anonymous access to the KB. 

https://support.atlassian.com/jira-service-management-cloud/docs/set-up-a-knowledge-base-so-customers-can-serve-themselves/

 

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