Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
We are utilizing JIRA Service Management. Each ticket has an Account ID field. Each ticket requires its own unique account id to be entered. We have a report that provides us the...
-
I want to know how a form is beneficial other than the below option wrt request types - Forms provide dynamic feature that enables to provide optional conditions to include multiple sections. I gues...
-
Hi Team, I need a support for below requirement. For Instance: Issue Type is Complaint, Assignee SLA is 16hrs and Ticket SLA is 40 hrs. Same ticket (MPF-1) is moving among number of ...
-
Hi all, I want to create an automation that runs when an asset attribute boolean is set to true. I can't seem to find the attribute trigger, is "Object" updated/created/deleted the only ones a...
-
I've 5 child issues linked to main issue, these childs have "start dev date" and "End dev date" CF. I need when the main issue moved to specific status then to copy the minim...
-
Hola! Cree una condición en La transición al estado Planificado-Desarrollo, el objetivo es mostrar este estado cuando el Request type = "Evolutivo" y el valor del campo Complejidad (campo...
-
Al importar un plan de trabajo desde un .csv a Jira, utilizo el formato de fecha dd/mm/yyyy sin embargo al revisar la carga masiva que he hecho en Jira, me aparecen fechas de Enero, el día y el ...
-
Does anyone have a good example of a customer schema? I’m trying to put a schema together for deployed assets at customers.
-
Olá, pessoal. Gostaria de esclarecer uma dúvida: existe a possibilidade de bloquear o lançamento de horas no timesheet para os dias de fim de semana (sábado e domingo)? Estamos observando que alguns...
-
Boa tarde, tudo bem? Configurei uma SLA com alguns objetivos e dois deles possuem o mesmo objetivo de horas, porém, são condições diferentes. Em cenários assim, o jira engloba os dois o...
-
Hello, is there any way to change the customer portal URL on JSM? The customer channel currently directs to a customer portal address that ends in : "/customer/portal/1" yet if one click on our 'serv...
-
When someone replies to a ticket, RE: is added to the subject which creates a new ticket. How to resolve?
-
Hello I am working to link several projects to the asset tracker to loop in specific software or hardware issues being tracked. 1. The only way that I am able to see the asset field is AFT...
-
We need to modify help center login message text that seems to be only controlled by the system. We followed the instructions to modify the JSM Help Center Log in message and that works fine. (https...
-
I'm trying to assign a ticket to a user but i'm unable to view them as an option in the assignee. I'm able to add them as a developer, but cannot assign the ticket to them.
-
When trying to change the status from Waiting for Support to in Progress or any other status, I am getting " You don't have permission to transition this issue - Couldn't find the workflow - Try again
-
Hi all, Our customer portal has this option to approve or decline the answer or offer. This was done by one of the jira consultants we hired. When the customer presses on Approve - J...
-
Hello, I have a JSM project where after closing an issue someone will respond to say thankswhich re-opens the issue. I would like to put in an automation that is an agent replys to the th...
-
Dear Support Team, I hope this message finds you well. I am currently using the Standard plan of Jira Service Management (Cloud) and have been informed about the upcoming changes ef...
-
Hello Atlassian community, I have a customer who would like to work with Jira Service Management Portal, but does not want to communicate there all the time. Is there a way to make this work? The cu...
-
I'm experiencing that the "search for issues" box in a Service project doesn't meet my expectations. The case: I want to search for issues reported by a specific user or by label in a queue, but th...
-
Hi, I have 2 questions, firstly how do I select an annual premium plan, the option for this is a link to contact Atlassian. Secondly, we are schools academy trust in the UK with 13 schools. I under...
-
Hello, is it possible to add a form or some custom fields to be filled by the approver when doing an approval step (even if the approver is just a customer)?
-
Is there a chance I can convert an object to a string using smart value functions? {{customfield_10102}} gives me this: ServiceDeskApprovalsBean{id='14000', name='Manager Approval', final...
-
I currently use JQL to fetch Jira data to Excel and then use this Excel to make a dashboard in Power BI. Does anyone in this beautiful community know of a way that we can use AI model to fetch data a...
Atlassian Community Events
| User | Count |
|---|---|
| 32 | |
| 17 | |
| 8 | |
| 8 | |
| 7 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| 15 hours ago | ||
| Thursday | ||
| July 11, 2025 4:42 AM PDT | ||
| July 8, 2025 12:15 AM PDT | ||
| July 7, 2025 4:56 AM PDT |