Community resources
Community resources
Community resources
Jira Service Management
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i have configured a routing rule, escalation, and schedule (roster) for our opsgenie team but there's a requirement to send the alert to all team members as well. alert comes in via API int...
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- opsgenie
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Dear All, Is there way to sync the data and status of two different JIRA accounts in two tenants. Customer wants to know whether our JIRA account could sync with theirs, so that they can create a ti...
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hello, I have a question about a field called Component in JSM. As far as I know, a component is a way to categorize issues within a project, helping to organize and classify them based on specific ...
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Hello, Need help please, Is it possible to hide a customer form so that it is not visible via the portal, but with a direct link it can be accessed and requests created? I'd like it to be accessib...
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Is it possible to set or edit issue status identifiers yourself in Jira? Or are status IDs generated automatically in Jira and are they always numeric values?
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I have taken over management of a team using free Jira. The previous manager set only themself as a site admin and has now left. All the guidance I have found, relating to changing r...
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Hello, I’m trying to improve the user experience for an Asset field in Jira Cloud. Currently, the field displays an input box where users are required to manually enter an AQL query ...
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Today we are on Free plan , which has limit of free 3 Agents . If we would like to add 2 more Agents , do i need to purchase 2 licenses or i have to purchase license for all 5 agen...
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I would like to build a rule into my workflow that would prevent the parent issue (service request) from using a specific transition if any subtasks are present. I have found ways to prevent...
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We have already determined that our Service Management email channel must be an actual user account instead of a shared mailbox, but would a Microsoft Business Basic account work? The primary differe...
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Boa tarde! Eu consigo alterar o avatar do email enviado do sistema? Exemplo: Tenho um projeto chamado TESTE, faço um convite para um convidado. Ele recebe um email com o nome TESTE enviado pelo e...
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When we get a new hire onboarding, we receive a ticket from HR that lists the new hire's Name, Title, etc. We then go into Google Workspace and manually create a user using this info. Is there any s...
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We have a use case where we need to create a portal for HR, and only allow HR to create tickets in the portal via JSM. For new employee onboardings we have a custom Field for Managers that are set u...
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I'm looking to pull a report of all users, that pull their profile information (i.e. department, organization). I do not want to pull it per project. is this possible?
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Basically, we have non agents that are responsible for clients. They need to be on the tickets for visibility and sometimes responding. I have built a automation for a single client that ...
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Hi, I have 3 users, A, B, C all of who can raise issues. I need to add an automation rule that when an issue is raised add all the users except the one who raised the issue. In this context, if us...
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We have a service desk in our JSM instance that is used to service requests both internally and externally. We have a process of adding external customers into this service desk with portal only acco...
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...reate needed subtasks if checkbox value is true - but I can't make it work with advanced branching rules. I also found out that we can only prompt user with form with max 10 fields, and we h...
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When a customer replies to the automated email response from a new comment being added, the email is sent to jira@getmoresystems.atlassian.net, which does not exist. The replies also do not sh...
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How do I create an automation in Jira that notifies the user when they need to interact with the ticket? This automation should request interaction three times and then cancel the ticket if there is ...
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Hello, I defiened companies support email address in Channels & Self sevice - Email, I see it under connected email account. But when I send email to this email address ticket is not automaticall...
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Jira rookie here. I'm struggling to find a way to get a form from one project to another. I have the automation set to that creates the ticket but the form is not coming over. I've already cha...
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Buen día, actualmente recibo notificaciones que estoy de guardia pero es un grupo que no existe.
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Hi, When I add a Portal only customer to a project I can only enter their email address. We need to be able to enter the users name as part of adding the user. We are using OKTA for verification for...
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Dear all, how can I modify the graphics on the resume/overview page of a Jira Project? This resume seems to be fix and not changeable. I would like to show the quantity of components in a ba...
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