Hello Support. We have JIRA and Service management. Some projects use SR, Inc, Problem and changes. will the upcoming change of October 16 2025 change anything? Will the end user be able to open a change ticket?
If you are using the Incident Management (IM) work category, you may be affected depending on how you're using it since much of IM is being moved to Premium plan. The Problem Management and Change Management work categories are being removed from Standard, so you will need to move all those request types to another work category such as Service Requests. That said, if you are using the work types associated with those three features, you don't need to change those to a different work type (I verified that with Atlassian Support).
By the way, @Vital_Semos , you posted your question in the Atlassian Community, which is all volunteers but generally very knowledgeable and willing to help. If you need to contact Atlassian support for some reason, you can reach them at support.atlassian.com. ☺️
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