Community resources
Community resources
Community resources
Jira Service Management
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Hi all, We have JSM running in the cloud and all is working fine. We have one challenge that we need a bit of help. There are 2 ways to create tickets: 1. using the portal ...
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Hi We are on the premium level for JSM. I know it's not possible to push data from our sandbox to production - but is it possible to push/export and then import services and assets that we've setup...
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I am trying to build a URL that prepopulates fields on a JSM form. I have a select list field and a custom asset field that I want to populate using the following format: <jiraBaseURL>/servi...
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Our current SLAs seem to continue counting down over the weekend. Is there a way to prevent this?
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Hi there, we're currently setting up our future JSM instance and want to use JSM assets for our support group management. Furthermore we want to use these asset objects to sync them to groups, in o...
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I'm setting up an approval process for a committee with 6 approvers. I need the issue to proceed even if one approver declines. If 5 out of the 6 approvers approve it should go thru. ...
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Hi everyone. My client needs to carry out extractions relating to Jira tickets. Some tickets have the status in English and others in Italian. I would like to standardize the lan...
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I'm having this trouble on all my projects. We use the free plan at our company, so I can't ask Jira Support for help. Did anyone have this? How can we fix this? 500...
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Hi Team, We are facing the issue with some notifications not getting triggered for additional people added to an incident by the reporter. Customers added to the Shared with list by the reporter in...
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I am looking at Jira Service Desk as a potential replacement for our current service desk for our clients. I have recently joined an organisation who are using Connectwise PSA where they provide IT m...
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Has anyone noticed recently that for some of the customers will show "private email address" under their name and what impact it will have ?
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Hello, We've set up Jira AI Assistant and it's been working well. However, we've noticed one behavior in particular regarding Slack integration: When a user posts on our IT Slack channel and they g...
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Hello I've found this guide for add automatically the manager of the user who creates the issue as approver. Solved: Adding Manager For Approvals Automatically I just tried it this way v...
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Hello, I am facing an issue that I can't solve. I setup SLA, TTFR (Time To First Response), right after a ticket is created by a customer. It should stop as soon as an answer is made by one of our...
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Hi!! In my Atlassian instance, I have two open Jira Service Management portals, where users automatically log in with their corporate email if they belong to an authorized domain. 1...
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Hello, I would want to create a board acc. to the following example: Eg: For Jan 2025, i have finished 2*(2week Sprints) and the next sprint is in progress. I want a dashboard which shows the...
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We are trying to do a sync between Topdesk and Jira. So far so good. But when we try to add a comment to Jira with an attachment included, the attachment is only visible in the backend. When the cus...
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hello I'm searching details on this functionality in Jira : I need to make specific forms that my clients could use to ask me software evolution/new functionality. i need to make a form with my spe...
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We are receiving alerts into OG via email that contain links The content of message when placed into Description are losing the links; only the text is coming thru. If I look at the attached body i...
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Hi Team, I am trying to add a user to Jira with our domain but he cannot view it due to no email access. He already has another account with a different domain. Is this the reason he cann...
- Question
- access
- accessibility
- account
- cloud
- domain
- +3 more tags...
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Ok, so I know that it is obviously not malware. I suspect that we all know what emails and links that I am talking about -- emails to "try a new product or app" and pop-up links throughout the enviro...
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I know there is the field, Time to resolution, but this counts backwards. For reporting purposes, I need to know actual time to resolve. For example, Open 09:10 Pending 10:10 ...
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sound simple: I woul like to allow my customers to answer on mails from Jira (custom mailadress) and get it as a comment in the request. (works fine) But it should not be allowed to c...
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I'm trying to pull the data from the newest Jira cloud API (v3) and they produce a json that looks like this: { issues: [ 1, 2, 3 ], nextPageToken : "string" } ...
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I am configuring the Jamf Adapter for Data Manager and have observed that it is currently limited to the /JSSResource/computers endpoint (API: {api-url}/JSSResource/computers). Our Jamf instance als...
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