In Customer Portal it is possible to show the "Priority" when the user open the ticket
Hello @Jonathan Centeno ,
If you add the priority field within your request type and open the ticket, you'll see the priority field. I've attached an image.
To add fields in request types you can see the next guide: https://support.atlassian.com/jira-service-management-cloud/docs/customize-the-fields-of-a-request-type/
Regards
If you want to show this field but not on the request form, it's not possible to achieve it with native options. You can use our Feature Bundle for Jira Service Management to show values from fields which are not added to the request form. Of course, with this app you can configure more things, such as customizable announcement banners, customer actions to edit requests, etc.
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On which view do you want to see the priority? In the request itself, or where do you see the list of requests under your name?
For the first one, add the field to the request type.
The second, you can see it here:
regards
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@Aaron Pavez _ServiceRocket_ The Priority is available on the list of request but when the user select the ticket no. I would like to add the Priority on the overview of the ticket.
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Hello @Jonathan Centeno ,
If you create a forms , the fields of that form can be seen from the portal. You can see how to create form here: https://support.atlassian.com/jira-service-management-cloud/docs/create-or-edit-a-form/
regards
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Hi!
Above the Status? sadly no. Look for an improvement here to upvote it. it should be one:
https://jira.atlassian.com/secure/Dashboard.jspa?selectPageId=10440
Regards
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Do you mean to see it on this view? Where you see all your requests?
For that, you need to modify the fields in the request type.
Add the priority field as seen here:
Hope that helps!
Regards
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The priority is already in the request form but not showing on the ticket overview @Aaron Pavez _ServiceRocket_
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