How to embed my service agent to slack?

[renato.barbosa]

I'd like to embed my service agent in a Slack channel to understand issues, generate answers using specific content from Jira cards from a specific board, and create new cards for the team when it's necessary.

[Christopher Yen]

Hi @renato.barbosa welcome to the community,

If your Slack workspace is already linked to your Jira / Atlassian instance and using the Assist app Matteo linked then go to 

Project Settings > Channels & self service > chat, then you can update your request channel(s) to a virtual service agent 

If not yet integrated with Slack you can review the guide here

[Matteo Vecchiato]

Hi @renato.barbosa ,

Welcome to Atlassian community.

Integration with slack is donde by Assist, an apps to be installed in Slack. You could find the offered feature in this article: https://slack.com/marketplace/ADBM44F4G-atlassian-assist 

Kind regards