Captcha loop for public user 2025

[Diana Combs]

Hello, I was taking a class on using Atlassian and I was trying to create a new profile. The captcha kept saying I was failing, and I went through the loop several times, identifying bicycles, motorcycles, and stop lights. Do you have any way to fix this? It's really frustrating.

[Christopher Yen]

Hi @Diana Combs welcome to the community!

That does sound frustrating, I'm not an expert on this but if you're using a VPN I would try temporarily disabling it, and if still having issues I would try a different web browser to see if that helps

[Diana Combs]

Thanks Christopher. I am not using a VPN.

I will try a different browser.