My Team Reports app has stopped working

[Andrea Martins Antonio]

We have the Team Reports app in Jira, and overnight it stopped working.

I really need this app.

Can you help me fix it?

I'm not a Jira admin. We have a company that provides support, so I'll forward your tips to them.

Thanks for your help.

[Andrea Martins Antonio]

Thank you for your feedback.

Please answer the following questions:
Do you have a promised delivery date from the vendor of this app?
If so, when will you deliver the solution to this issue?
Is Atlassian taking any action to fulfill the vendor's obligation?
How can I track the status of this issue?

I have these questions because the tool is essential to my team's daily operations.

Looking forward to your response.

Thank you.

[Trudy Claspill]

Hello @Andrea Martins Antonio 

Welcome to the Atlassian community.

As the error says, an API being used by that app has been removed. Atlassian announced the deprecation of some API endpoints for Jira recently. The app vendor needs to update their app to use the new endpoints.

More details about the deprecation can be found in the link to the change log, provided within the message.

[Andrea Martins Antonio]

Thank you for your feedback.

Please answer the following questions:
Do you have a promised delivery date from the vendor of this app?
If so, when will you deliver the solution to this issue?
Is Atlassian taking any action to fulfill the vendor's obligation?
How can I track the status of this issue?

I have these questions because the tool is essential to my team's daily operations.

Looking forward to your response.

Thank you.

[Trudy Claspill]

Hello @Andrea Martins Antonio 

First let me clarify that I am just another user of the Atlassian products. I am not an employee of either Atlassian or the vendor that created the Team Reports app.

Do you have a promised delivery date from the vendor of this app?

- No. You will have to get that information from the vendor of the app.

If so, when will you deliver the solution to this issue?

- See above

Is Atlassian taking any action to fulfill the vendor's obligation?

- No. It is the app vendor's responsibility to update their app.

How can I track the status of this issue?

- You will have to contact the app vendor's support team to get that information.

You will need to find the app in the Atlassian Marketplace and check the Support tab there for the contact information for the app vendor's support team.

I tried to find it, but I don't see any app with the name "Team Reports" for the Jira Cloud product.

https://marketplace.atlassian.com/search?query=team%20reports%20&product=jira&hosting=cloud