Community resources
Community resources
Community resources
Jira Service Management
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Hello, I am reaching out to gain a better understanding of how you manage sprints within Jira Service Management (JSM). As JSM is primarily designed for IT service management and lacks nativ...
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Hello, I would like to send replies to the customer in form of email not as a comments. Is this possible? Also I would like to know if its possible to automatically link email which I`ve send...
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Problem Statement: I have two Jira boards: Main Board Sub Board The workflow for both boards is the same: To Do → In Progress → Done Process: A ticket is created on the Main Board. The t...
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Hello, Even after creating a new request type I am still getting error message "Couldn't send request This form contains a hidden field that does not have a valid default val...
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Hello together, I've created an Ad Hoc Notification using JEMH. Now I want to add a signature with the name of the agent who sends the notification. I found several variables like ${event.user...
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Hi all, for pretty much all systems, we run a stale account policy where - created accounts are removed if the user has not (never) logged in for X weeks - existing accounts are reminded to use/lo...
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Is it possible to view the notifications history logs in SM incident? How?
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Hi Is there any chance that if I'm the Reporter & the Assignee of an incident request, I'm not getting emails for new comments? Thanks!
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Hello, I am new in Jira admistration. As far as I know (expirance from older projects) there are views where a can see the dashboards and search for issues as menu on the top of the page. At the mom...
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This is the error. Hash WMQ3K6 Trace b9c7eb1c4ea5461da13eab43995e6e39
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Hi All, I created priority groups to align with the different support teams for different products we have. in order to be able for customers to open a specific ticket to a specific group and ...
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Hello, I'm trying to fetch the content of a form field in an Automation. The field isn't connected to a JIRA field. I added a field key to the relevant field- 'reqbody' The field is a Text type....
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how can i change for my SLA to not count it when the ticket is on pending mode? basically when i move the status from in progress to pending (wating for user or 3D party etc)...
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Hello, In Jira, I set up alerts to be sent as follows: one day before, one hour before, 15 minutes before, and at the scheduled task start time. However, I have not received any alerts. If there are...
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I have created a few KB articles and would like to offer them as publicly accessible documents. Is that possible with service management?
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Incident triggered a notification to first level. Event was acknowledged via phone within the 15 min period. Logs show the acknowledgement. Event was still escalated to the final le...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Jira Admin cant access to the Request type, Portal, and other option to edit. I have Jira Admin access then why I cant custom, and update these options! Do I need to have other user group to my...
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Hi all! I am looking to clone the set up of a ticket to another project. I don't see a clone option, and if there isn't one, is there at least a import + export option? Please advise how I...
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For employees that separate from the company. I want to have it set up where after I close the ticket. It will automatically unassign the equipment (object assets) we have them assigned to. I'...
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I want to know if its possible based on below criteria: ---This part already automated-- Story status moves from ToDo to In-Progress Start Date date added ---Need to automate--- I want to ...
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One of our business units has a very complex process that occurs after intake. Multiple staff and other business units are involved in the overall activity. My usual recommendation is to use tasks an...
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I need to add a non-editable disclaimer field (which is a long paragraph) in my JIRA form. I have tried adding a checkbox field, but looks like that has some character length restrictions so ...
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Can this app be used to export Attachment?
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Hi, We have setup a knowledge base for end users which includes screen shots and videos on how to use the portal. We would like to restrict the possibility users have to download the images an...
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Hello, I am trying to trigger a status change when a comment is added from approver. This is what I have so far but no success. Tried with other smart values as well:
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