Automation for adding a customer to specific portal

[sankalp_khare]

Need to the automation in JSM if the customer is added in any project and If that user has a specific domain so by default it should added to one portal

[Fabio Racobaldo _Catworkx_ · Accepted solution]

Hi @sankalp_khare and welcome,

you don't need an automation to do that.

You can associate automatically a user to an organization (https://support.atlassian.com/jira-service-management-cloud/docs/use-email-domains-to-automatically-group-customers-into-organizations/ ) and put that organization at customer level in one or more projects at your convenience.

Hope this helps,

Fabio

[sankalp_khare]

Hi Fabio, 
Thanks for the information, 

I want to understand if we want to add a customer and has @company.com then that user should be have access to one specific portal

[Fabio Racobaldo _Catworkx_]

Hey @sankalp_khare ,

you can do that through the link that I sent you in my previous comment. Then you can add the organization to your JSM project in the customer section.