How can I hide the “Organizations” and “Approver groups” fields from the “More fields” section for A

[Pavan Kumar]

I'm working on improving the agent experience in our Jira Service Management project. Currently, agents see too many fields under “More fields,” including “Organizations” and “Approver groups,” which are not relevant to their workflow and cause confusion.

Goal

I want to hide these two fields from the agent view:

• Organizations

• Approver groups

Is there a way to configure the screen, field context, or permissions so these fields are not visible to agents?

[Bharat Kalia]

Hi @Pavan Kumar - Welcome to the community. Here are the steps to remove Organizations and Approver groups from the agent view (Portal view).

- Open the project settings --> Request types > Click on the request type that you want to edit. 

- From the work-item view you can drag drop the Organizations and Approver groups from the list. 

Please follow these steps and hopefully it will resolve the problem. 

Thanks,

Bharat

[Pavan Kumar]

Hii Bharat

Thanks a lot!! will check this and update you back.

[Bharat Kalia]

@Pavan Kumar - Sounds good. If my answer helped you, please accept the answer once you have confirmed that it's working. 

Thanks,

Bharat

[Pavan Kumar]

Hii Bharat

Actually I want to hide it from particular agents instead of removing. do you have any idea on it?

[Bharat Kalia]

Hey @Pavan Kumar - I don't think that is possible from the current settings. You can remove it from the portal view or maybe move it to "Hide when empty".

Thanks,

Bharat

[Deivid Araujo]

Hi Pavan, welcome to the Atlassian Community!

If you are trying to set different views based in the project role, unfortunately that's not possible. 

[Pavan Kumar]

Hii Deivid,

Thanks for responding!!