How to change the status automatically when the created linked item's status is changed

[Sana Aiman]

I have a Jira Service Management ticket and want to transit the status to work in progress whenever the created linked item which is on JIRA software project changes its status.

[Matteo Vecchiato]

Hi @Sana Aiman ,

Thank you for your question. The easy way is to create an automation triggered from the related issue change status.

Please refer to the following article: https://support.atlassian.com/automation/kb/update-linked-issues-status-when-the-linked-issue-status-is-changed/ 

Please mark as replied if it helps.

Regards 

[Sana Aiman]

The linked document shows options to only the statuses in jsm. Should i implement on JSM or Software. It does not show cross board transitions

[Matteo Vecchiato]

Hi @Sana Aiman ,

It is similar, in the automation scope you should select the projects involved.